College Services Assistant

EKC Group; Ashford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 24 days

Development days 3-4 annual

Discounts & Perks

Flexible Personal Leave

Wellbeing & Health

Culture & Recognition

Pension 18%

Job summary

East Kent Colleges Group is seeking a College Services Assistant to provide essential administration and support for student services. The role involves handling enrolments, applications, exams and enquiries on our data systems, while assisting with reception duties and coordinating service desk activities.

You will work as part of the College Support Services team, contributing to a positive student experience and ensuring accurate, timely administrative processes.

Qualifications

• Experience in administration and reception tasks.
• Ability to process enrolments, applications and exams accurately.
• Experience with corporate data systems and handling enquiries.
• Strong customer service and stakeholder liaison skills.

Responsibilities

• Assist with enrolments, applications and exams.
• Support college reception and Service Help Desk operations.
• Coordinate pool vehicle bookings and respond to enquiries.
• Liaise with staff, students and external stakeholders to resolve issues.

Skills

Organised admin

Customer service

Communication

Teamwork

Job description

About The Role

Are you an organised individual looking for purposeful work in administration? Support the student experience as a College Services Assistant.

As a College Services Assistant you will provide effective and efficient administration as part of the College Support Services team.

Your role responsibilities will also include assisting with the processing of enrolments, applications, exams and enquiries on the corporate data systems and to help with the operation of the Service Help Desk including reviewing the jobs logged, contacting the appropriate support service and the co-ordinating of pool vehicle bookings.

Alongside our priority of excellent student experience, we also focus on our employees.

• Generous Annual Leave- 24 days FTE per annum
• Learning and Development Opportunities- 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally
• Exclusive Discounts & Perks- Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes.
• Flexible Personal Leave- Time off for your child's first day at nursery or school, moving homes and for interviews
• Wellbeing and Health Support- Generous sick pay, counselling services, discounted gym membership at Canterbury College
• Culture and Recognition- Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030
• Competitive Pension Scheme- 18% employer contribution

About You

We are seeking to enlarge our team and appoint an additional College Services Assistant. At the heart of the College, the team are based in an open office so you will need to have the ability to focus on tasks alongside answering calls and dealing with queries. Your duties will be varied and will involve working with staff, students and outside stakeholders, excellent customer service is therefore essential.

The team are responsible for all incoming curriculum applications for the following academic year and current short courses. There will also be various processes within the college that you will be involved in including, the daily running of reception, administration, timetabling, student enrolment, student records and exams. Experience of working to tight deadlines with accuracy is essential.

If you are interested in an informal chat about the role, or have any queries, please email us on [e-mail]

About Us

Outstanding Ofsted Provider

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles.

As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

It is a criminal offence to apply for a post which involves engaging in regulated activity relevant to children if you are barred from doing so.

If you are successful in being shortlisted to interview, your suitability to work with children and vulnerable adults will be explored as part of the interview process.

Commitment to Equality, Diversity and Inclusion

East Kent CollegesGroup is an equal opportunities employer and welcomes applications from all members of our communities. We are particularly keen to increase the diversity of our staff body and encourage applications from candidates where there is underrepresentation in our workforce.

We are proud to hold the Positive About Disability Award and are a Disability Confident Employer. This confirms our commitment to interviewing all applicants who declare that they have a disability and who meet the essential criteria outlined in the person specification. With any successful candidate, we will explore any reasonable adjustments to a role due to a health needs or disability.

Similarly, we have a commitment to Care Leavers (Care Covenant Pledge) and to current or previous Armed Forces personnel (Armed Forces Covenant Pledge) with a commitment to interview applicants who meet the positions essential criteria and who have declared this on their application.

We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.

We do not engage with agencies for permanent staff and have an in-house recruitment team.