College Services Assistant

The East Kent Colleges Group; Ashford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

24 days annual leave

Learning and development opportunities

Exclusive discounts & perks

Flexible personal leave

Wellbeing and health support

Culture and recognition

Competitive pension scheme

Job summary

East Kent Colleges Group is seeking a dedicated College Services Assistant to join our College Support Services team and help deliver a high standard of administration for students and staff.

You will be based in an open-plan office, handling reception tasks, enrolments, applications, exams and enquiries on corporate data systems while providing excellent customer service to staff, students and external stakeholders.

Qualifications

• Experience in administration or reception is desirable.
• Excellent attention to detail and accuracy under tight deadlines.
• Strong customer service and stakeholder communication skills.

Responsibilities

• Provide efficient administration as part of the College Support Services team.
• Assist with processing enrolments, applications, exams and enquiries on data systems.
• Support the Service Help Desk by reviewing logged jobs and coordinating responses.

Job description

Are you an organised individual looking for purposeful work in administration? Support the student experience as a College Services Assistant. As a College Services Assistant you will provide effective and efficient administration as part of the College Support Services team. Your role responsibilities will also include assisting with the processing of enrolments, applications, exams and enquiries on the corporate data systems and to help with the operation of the Service Help Desk including reviewing the jobs logged, contacting the appropriate support service and the co-ordinating of pool vehicle bookings.

We are seeking to enlarge our team and appoint an additional College Services Assistant. At the heart of the College, the team are based in an open office so you will need to have the ability to focus on tasks alongside answering calls and dealing with queries. Your duties will be varied and will involve working with staff, students and outside stakeholders, excellent customer service is therefore essential. The team are responsible for all incoming curriculum applications for the following academic year and current short courses. There will also be various processes within the college that you will be involved in including, the daily running of reception, administration, timetabling, student enrolment, student records and exams. Experience of working to tight deadlines with accuracy is essential.

Outstanding Ofsted Provider East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our 'Strong' skills grading by Ofsted.

Commitment to Safeguarding We are committed to safeguarding and promoting the welfare of children and vulnerable adults and we ensure that all staff are aware of their responsibilities for upholding these principles. As a designated establishment, we are exempt from the Rehabilitation of Offenders Act 1974 and therefore have an obligation to carry out checks to ensure that staff are suitable to work with children and vulnerable adults. These checks include conviction/caution self-declaration, Enhanced DBS check and obtaining sufficient referencing.

Alongside our priority of excellent student experience, we also focus on our employees. Here are just some of our benefits when working for the East Kent Colleges Group:

• Generous Annual Leave - 24 days FTE per annum
• Learning and Development Opportunities - 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally
• Exclusive Discounts & Perks - Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes.
• Flexible Personal Leave - Time off for your child's first day at nursery or school, moving homes and for interviews
• Wellbeing and Health Support - Generous sick pay, counselling services, discounted gym membership at Canterbury College
• Culture and Recognition - Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030
• Competitive Pension Scheme - 18% employer contribution