Student Relations Officer

eTeach UK Limited; Long Lee; On-site; GBP 24,000 - 25,000; Full time

Job summary

eTeach UK Limited is seeking a Student Relations Officer within Study Programmes to help create a safe, welcoming and respectful environment where students can thrive. You will build positive relationships with learners and provide approachable support across college.

Working with teaching, pastoral and safeguarding teams you will respond to concerns, help resolve conflict through restorative approaches and reinforce clear behaviour expectations.

Qualifications

• Be an approachable, confident and resilient individual who builds positive relationships with young people.
• Experience supporting learners and managing challenging behaviour.

Responsibilities

• Being a visible, approachable presence around college, particularly during breaks and lunch.
• Supporting students with concerns, conflict and friendship difficulties.
• Using restorative conversations to resolve incidents and reinforce clear expectations.
• Recognising safeguarding concerns and reporting them promptly through college procedures.
• Working with teaching staff, pastoral teams and families to coordinate support.
• Encouraging student voice, leadership, enrichment and participation in college life.
• Recording incidents and following up agreed actions.

Job description

Salary: £26,195 with progression to £26,855 pro rata

About the Role

Hours - Full Time Reduced Year - 39 weeksAs a Student Relations Officer within Study Programmes, you will help create a safe, welcoming and respectful environment where students can thrive. You will build positive relationships with learners, provide approachable support and maintain a visible presence across college. Working closely with teaching, pastoral and safeguarding teams, you will respond to concerns, help resolve conflict through restorative approaches and reinforce clear behaviour expectations. You will also encourage student voice and participation in college life, helping learners develop confidence, independence and responsibility.*Actual salary for 37 hours per week over 39 weeks commencing at £23,902 with progression to £24,505 per annum

What You Will Do

• Being a visible, approachable presence around college, particularly during breaks and lunch.
• Supporting students with concerns, conflict and friendship difficulties.
• Using restorative conversations to resolve incidents and reinforce clear expectations.
• Recognising safeguarding concerns and reporting them promptly through college procedures.
• Working with teaching staff, pastoral teams and families to coordinate support.
• Encouraging student voice, leadership, enrichment and participation in college life.
• Recording incidents and following up agreed actions.

About You

Be an approachable, confident and resilient individual who builds positive relationships with young people. Have experience supporting learners, managing challenging behaviour and resolving conflict calmly and fairly. Strong communication skills and a sound understanding of safeguarding, you will recognise concerns and respond appropriately. Ability to work effectively with colleagues, maintain clear boundaries and accurate records, and be committed to helping every student feel safe, valued and able to succeed.