Student Records & Operations Coordinator

studygroupuk; Egham; On-site; GBP 22,000 - 27,000; Full time

Job summary

Study Group is seeking a Data and Operations Officer at Royal Holloway International Study Centre to provide admin and operational support for the ISC, both online and on campus. The role includes reception duties, handling student inquiries, and maintaining accurate student records in the information system.

The post involves working as part of a team to deliver student activities and events, manage documentation, and ensure timely reporting to external stakeholders, with a fixed-term contract

Qualifications

• Bachelor’s degree or equivalent experience in an educational context.
• Experience working in a regulated environment.
• Experience in customer service.

Responsibilities

• Manage reception and respond to general student queries face-to-face, by email and by phone.
• Record data accurately in the student information system and maintain up-to-date records.
• Assist with student registration, orientation, and late arrivals processing.
• Support events and activities, including booking venues, catering, and equipment.
• Ensure supplies and classroom provisions are maintained and audited.
• Produce timely student reports and assist with assessments and verifications.

Skills

Customer service

Regulated environment

Education

Bachelor’s degree or equivalent

Job description

Study Group is seeking a Data and Operations Officer at Royal Holloway International Study Centre to provide admin and operational support for the ISC, both online and on campus. The role includes reception duties, handling student inquiries, and maintaining accurate student records in the information system.

The post involves working as part of a team to deliver student activities and events, manage documentation, and ensure timely reporting to external stakeholders, with a fixed-term contract