Student Pathways & Admissions Advisor

Plumpton College; Lewes; On-site; GBP 24,000 - 32,000; Full time

Job summary

Plumpton College in the South Downs is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll guide prospective students with accurate, friendly information about our college offerings.

You will be the ambassador across campus events, assisting applicants through admissions, and collaborating with internal teams to ensure a smooth, supportive journey from initial enquiry to course enrolment.

Qualifications

• Experience in high-volume customer service.
• Strong organisational skills and the ability to meet deadlines.
• IT proficiency including Microsoft Office and database management.

Responsibilities

• Answer enquiries across in person, phone, and online channels.
• Provide detailed information on admissions, fees, and courses.
• Support the admissions team to ensure a smooth applicant journey.
• Collaborate with internal teams and attend college events as an ambassador.

Skills

High-volume customer service

Organisational skills

IT proficiency

Tools

Microsoft Office

Database management

Job description

Plumpton College in the South Downs is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll guide prospective students with accurate, friendly information about our college offerings.

You will be the ambassador across campus events, assisting applicants through admissions, and collaborating with internal teams to ensure a smooth, supportive journey from initial enquiry to course enrolment.