Enquiries, Advice and Guidance Advisor

PLUMPTON COLLEGE; Plumpton; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 26 days

Bank holidays

LGPS

CPD opportunities

Onsite gym

Cycle to work

Eye tests

Free parking

Employee assistance

Blue Light Card

TOTUM card

Discounted Plumpton courses

Job summary

Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser to deliver excellent customer service. You will guide prospective students with accurate information on admissions, fees, and courses, across in person, phone, and online channels.

You will support the admissions team, ensuring a smooth journey for applicants, and collaborate with internal teams while attending college events as our ambassador.

Qualifications

• Experience delivering high-volume customer service.
• Strong organisational skills with tight deadlines.
• IT proficiency including Microsoft Office and database management.

Responsibilities

• Answer enquiries across in person, phone, and online channels.
• Provide detailed information on admissions, fees, and courses.
• Support admissions team to ensure a smooth applicant journey.
• Collaborate with internal teams and represent Plumpton College at events.
• Flexible work approach including occasional evenings and weekends.

Skills

High-volume customer service

Microsoft Office

Database management

Organisational skills

Adaptability

Face-to-face communication

Tools

Microsoft Office

Database management

Job description

Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You'll play a vital role in guiding prospective students and providing them with accurate, friendly, and timely information about our college offerings.

You will

• Answer enquiries across multiple platforms - in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support our admissions team, ensuring applicants experience a smooth journey through our processes.
• Collaborate with internal teams and attend college events as our ambassador.
• Experience in high-volume customer service.
• Strong organisational skills with the ability to meet deadlines in a fast-paced environment.
• IT proficiency, including Microsoft Office and database management.
• Flexible work approach, including occasional evenings and weekends.

Plumpton College is a leading provider of land and environmental education in the UK, situated in the heart of the South Downs National Park. We offer a wide range of vocational and academic courses for students of all ages studying from level 1 to Masters degree and across nineteen subject areas including agriculture, animal management, veterinary sciences, horticulture, equine studies, wine, and environmental studies.

Our approach is underpinned by our core values - Professional, Ambitious, Passionate, Supportive, Progressive, and Enterprising - which guide everything we do. We are proud to foster a culture that expects high standards, encourages innovation, and prioritises the learner experience.

We offer a competitive salary and a generous benefits package, including 26 Days' annual leave plus bank holidays and efficiency days. The role is eligible for the Local Government Pension Scheme, including employer contributions and life assurance. Staff also benefit from high-quality CPD and professional development opportunities. As a Disability Confident Committed employer and signatory of the Menopause Pledge, we are proud to support an inclusive working environment.

New colleagues benefit from a structured induction, a supported four-month probationary period, and a strong coaching culture led by in-house Level 5 trained coaches.

Employees also enjoy lifestyle and wellbeing benefits, including eligibility for a TOTUM and Blue Light Card, free eye tests, free use of our onsite gym, cycle-to-work scheme, electric vehicle salary sacrifice, discounted Plumpton produce and courses, free onsite parking, and access to our Employee Assistance Programme.

Our commitment to wellbeing and community is further demonstrated through active EDI and Sustainability committees, regular staff events and social activities throughout the year.

We reserve the right to interview or close the vacancy early should we receive a high volume of applications. Early applications are strongly encouraged.

Plumpton College is committed to the promotion of equal opportunities and is dedicated to pursuing non-discriminatory policies and practices and eliminating unfair discrimination on any basis.