EAG Advisor

Plumpton College; Lewes; On-site; GBP 24,000 - 32,000; Full time

Job summary

Plumpton College in the South Downs is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll guide prospective students with accurate, friendly information about our college offerings.

You will be the ambassador across campus events, assisting applicants through admissions, and collaborating with internal teams to ensure a smooth, supportive journey from initial enquiry to course enrolment.

Qualifications

• Experience in high-volume customer service.
• Strong organisational skills and the ability to meet deadlines.
• IT proficiency including Microsoft Office and database management.

Responsibilities

• Answer enquiries across in person, phone, and online channels.
• Provide detailed information on admissions, fees, and courses.
• Support the admissions team to ensure a smooth applicant journey.
• Collaborate with internal teams and attend college events as an ambassador.

Skills

High-volume customer service

Organisational skills

IT proficiency

Tools

Microsoft Office

Database management

Job description

Plumpton College is a leading provider of land and environmental education in the UK, situated in the heart of the South Downs National Park. We offer a wide range of vocational and academic courses for students of all ages studying from level 1 to Masters degree and across nineteen subject areas including agriculture, animal management, veterinary sciences, horticulture, equine studies, wine, and environmental studies.

Our approach is underpinned by our core values — Professional, Ambitious, Passionate, Supportive, Progressive, and Enterprising — which guide everything we do. We are proud to foster a culture that expects high standards, encourages innovation, and prioritises the learner experience.

About the role

• Plumpton College is seeking an Enquiries, Advice, and Guidance Adviser who is passionate about delivering excellent customer service. You’ll play a vital role in guiding prospective students and providing them with accurate, friendly, and timely information about our college offerings.

You will

• Answer enquiries across multiple platforms – in person, by phone, and online.
• Provide detailed information on admissions, fees, and available courses.
• Support our admissions team, ensuring applicants experience a smooth journey through our processes.
• Collaborate with internal teams and attend college events as our ambassador.

You will bring:

• Experience in high-volume customer service.

• Strong organisational skills with the ability to meet deadlines in a fast-paced environment.

• IT proficiency, including Microsoft Office and database management.

• Flexible work approach, including occasional evenings and weekends.