General Manager

MCR Property Group; Huddersfield; On-site; GBP 36,000 - 40,000; Full time

Job summary

Flow Student, part of MCR Property Group, is seeking an experienced General Manager to lead a 427-bed Huddersfield student accommodation site. You will oversee daily operations, drive occupancy and revenue, ensure compliance and manage a on-site team to deliver an excellent resident experience.

You will be responsible for building a strong on-site culture, coordinating lettings activity and maintaining high service standards while collaborating with local universities and partners to maximise

Qualifications

• Experience in accommodation, property, hospitality or operational management.
• Strong understanding of compliance requirements and on-site operations.
• Proven ability to drive occupancy, revenue and customer service improvement.

Responsibilities

• Take full ownership of day-to-day Huddersfield site operations, ensuring safety and presentation standards.
• Lead on on-site team recruitment, development and performance reviews.
• Drive occupancy and revenue, monitor market trends and implement pricing/marketing actions.
• Manage rent collection, credit control and debt recovery with professional communication.
• Oversee resident experience, engagement activities and complaint handling.
• Collaborate with universities and community partners to support student living.

Skills

Operational leadership

Occupancy management

Debt management

Microsoft Office

Tools

Microsoft Office

Property management systems

Job description

Huddersfield | Flow Student

Location: Huddersfield

Salary: £36,000 to £40,000 per annum, depending on experience

Contract: Permanent, full-time

Reporting to: Regional Operations Manager

About Flow Student

Flow Student provides modern, affordable student accommodation across the UK, with sites in cities including Sheffield, Liverpool, Coventry, Nottingham, Canterbury, Bradford, Preston and Sunderland. Every Flow Student property is fully furnished, has all bills included and sits close to campus, giving residents a straightforward and comfortable base for university life.

The brand is built around a simple promise, that student living should be easy rather than complicated. Sites offer strong communal spaces, secure access and responsive on the ground teams, with each General Manager playing a central role in delivering the Flow experience to residents.

The Role

MCR Property Group is a leading independent real estate investment and development company operating nationally, with offices in London, Manchester, Birmingham and Glasgow. The business develops and manages residential, student accommodation and industrial assets, with Flow Student forming part of this wider portfolio.

MCR Property Group is seeking an experienced and commercially minded General Manager to lead the day to day operation of a 427 bed student accommodation site in Huddersfield. Reporting to the Regional Operations Manager, this is a hands on leadership role with responsibility for resident experience, occupancy and revenue performance, compliance, income collection and team leadership.

A key priority will be building and developing a strong on site team while driving the letting process and maximising occupancy through the 2027/28 academic year. The successful candidate will play an important role in establishing the site's operational standards, developing its commercial performance and delivering a positive experience for residents.

Site Leadership and Operations

• Take full ownership of the day to day operation of the Huddersfield site, ensuring the building is safe, well maintained and presented to a consistently high standard.
• Build, recruit and lead the on site team, including cleaning, maintenance and other operational functions, ensuring service standards are upheld at all times.
• Conduct regular audits and operational reviews, identifying opportunities for improvement and acting on them.
• Ensure full compliance with statutory and regulatory requirements, including health and safety, fire safety, environmental standards and the ANUK or Unipol Code.
• Maintain accurate operational records and reporting for the site.
• Establish clear processes and operational standards to support the effective running of the building.

Resident Experience

• Build a service led culture where resident satisfaction sits at the heart of every decision made on site.
• Monitor resident feedback closely and put improvement plans in place where needed.
• Ensure the team delivers a professional, responsive and solution focused service at all times.
• Manage complaints and welfare related matters sensitively and effectively.
• Develop strong working relationships with local universities, student bodies and community partners.
• Oversee resident engagement initiatives and activities that encourage a positive student community.

Commercial Performance and Lettings

• Take responsibility for driving occupancy and revenue performance across the 427 bed site.
• Lead the sales and lettings strategy, with a particular focus on maximising room sales for the 2027/28 academic year.
• Build and develop a capable team focused on delivering strong sales performance and converting enquiries into bookings.
• Work closely with central marketing and lettings teams on pricing strategy, promotions and marketing activity.
• Monitor local market trends, competitor activity and student demand to identify opportunities to improve occupancy.
• Oversee viewings, enquiries, follow ups and the overall customer journey, ensuring prospective residents receive a professional and responsive service.
• Report regularly on occupancy, revenue and costs, using data to inform decisions and improve performance.
• Deliver resident retention and renewal initiatives to support long term occupancy.

Income and Credit Control

• Lead on rent collection and income protection for the site, ensuring credit control procedures are followed consistently.
• Escalate arrears appropriately and support the team in handling sensitive financial conversations with professionalism and clarity.
• Produce accurate reporting on debt performance and implement structured recovery plans where required.
• Monitor outstanding balances and ensure effective follow up to minimise arrears.

People Leadership

• Provide visible, positive leadership to the site team, overseeing recruitment, onboarding, training and ongoing development.
• Build a strong team culture, ensuring responsibilities and expectations are clearly communicated.
• Conduct regular one to ones, performance reviews and coaching sessions.
• Promote high standards of professionalism, accountability and collaboration, embedding a culture of continuous improvement.
• Motivate the team to achieve operational, customer service and commercial targets.

About You

You will bring significant experience in accommodation, property, hospitality or operational management, ideally including responsibility for a purpose built or managed site. You will have a strong understanding of compliance requirements and operational best practice, alongside experience in debt management, credit control and income recovery.

You will demonstrate excellent leadership and stakeholder management skills, strong commercial awareness and a proven ability to drive occupancy, revenue and sales performance. Experience building and developing teams, managing lettings activity and converting prospective customers into bookings will be particularly beneficial.

Confidence using Microsoft Office and property management systems is essential, alongside a flexible and hands on approach to site based work.

This role would suit a driven, resilient and highly organised professional who enjoys leading from the front, building successful teams and delivering results across resident experience, compliance and commercial performance.

The Package

• Salary of £36,000 to £40,000 per annum, depending on experience.
• Permanent, full time role based on site in Huddersfield.
• The opportunity to lead a 427 bed student accommodation site within a growing Flow Student and MCR Property Group portfolio.
• The opportunity to build and develop an on site team and drive commercial performance ahead of the 2027/28 academic year.