Student IT Support Advisor — Onboarding & Help Desk

LLOYD'S REGISTER INTERNATIONAL; Cardiff; On-site; GBP 1,000 - 1,400; Part time

Job summary

Cardiff University IT enrolment team requires assistant support to help students set up IT services, onboarding devices to Eduroam and enabling Multi-Factor Authentication. The role is on-site across campus, with face-to-face and email support during enrolment.

Hours are rota-based from 9am to 6pm, Monday to Friday (20 hours/week) for 6 weeks from 21 September 2026 to 30 October 2026, with weekend work on 26–27 September and a training day on 22 September.

Responsibilities

• Provide professional, friendly and customer focused support, you will act as a first point of contact to students within Cardiff University IT.
• Contribute to the resolution of Student IT Setup queries, using training and documented procedures to help guide you.
• Carry out assigned tasks and procedures effectively and efficiently to agreed levels of service.
• Work effectively as part of a team to ensure high-quality services are provided according to customer needs.
• Perform other duties occasionally which are not included above, but will be consistent with the role.
• Adhere to and promote the University IT Customer Care Policy.
• Take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, EC directives and the University’s Safety, Health and Environment Policies and procedures and to cooperate with the University on any legal duties placed on it as the employer.
• Ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.

Job description

Cardiff University IT enrolment team requires assistant support to help students set up IT services, onboarding devices to Eduroam and enabling Multi-Factor Authentication. The role is on-site across campus, with face-to-face and email support during enrolment.

Hours are rota-based from 9am to 6pm, Monday to Friday (20 hours/week) for 6 weeks from 21 September 2026 to 30 October 2026, with weekend work on 26–27 September and a training day on 22 September.