Student & Staff IT Support Engineer (Help Desk)

Westminster School, London; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious educational institution in England is seeking a Helpdesk Engineer for a 12-month fixed-term contract. The role involves providing technical support to pupils and staff, troubleshooting issues and ensuring a positive user experience. The ideal candidate will have in-depth IT knowledge and experience with helpdesk systems, as well as a calm demeanor under pressure. Join a team dedicated to enhancing the educational environment.

Qualifications

• Experience troubleshooting hardware and software issues.
• Ability to work under pressure and support users calmly and efficiently.

Responsibilities

• Provide technical support to pupils and staff.
• Log and track incidents and service requests.
• Perform regular system maintenance and resolve complex issues.

Skills

Technical knowledge of IT

Strong communication skills

Organisational skills

Experience with helpdesk ticketing systems

Basic networking knowledge

Job description

A prestigious educational institution in England is seeking a Helpdesk Engineer for a 12-month fixed-term contract. The role involves providing technical support to pupils and staff, troubleshooting issues and ensuring a positive user experience. The ideal candidate will have in-depth IT knowledge and experience with helpdesk systems, as well as a calm demeanor under pressure. Join a team dedicated to enhancing the educational environment.