Student IT Helpdesk – First‑Line Tech Support (Temp)

Pertemps Burton Industrial; Milton Keynes; On-site; GBP 18,000 - 22,000; Full time

Job summary

The Open University is seeking a Student Computing & Distribution Helpdesk Advisor for a temporary role in Milton Keynes. You will handle IT and course-material enquiries across phone, email, and webchat, ensuring prompt, courteous responses and resolution.

You’ll collaborate with university staff, partners, and suppliers to deliver timely support and learning materials, including troubleshooting, account access, and system guidance.

Qualifications

• Previous experience in IT Helpdesk or technical customer support.
• Confident written communication for webchat and email.
• Good IT literacy: operating systems, browsers, MS Office, basic fault-finding.
• GCSE English & Maths acceptable.

Responsibilities

• Provide first-line support for student and staff enquiries relating to IT systems, software and course material deliveries.
• Diagnose technical issues and provide first-time fixes or appropriate workarounds where possible.
• Support customers via telephone, email, webchat and other digital channels.
• Accurately record, manage and update enquiries using VOICE CRM.
• Liaise with distribution centre regarding dispatches, order processing and proof of delivery requests.
• Raise and manage delivery queries and claims with external courier partners.
• Work with colleagues across the University to resolve technical and operational issues.
• Support testing of new systems and processes before implementation.
• Maintain the Helpdesk knowledge base and update guidance.
• Assist in training of new team members when required.
• Build relationships with internal stakeholders across departments.
• Produce reports, analyse trends and identify opportunities to improve service.

Skills

First-Line IT Support

Customer Contact Centre

Technical Support Advisor

Higher Education or Student Services

Distribution or Logistics Customer

Education

GCSE English & Maths

Tools

VOICE CRM

Job description

The Open University is seeking a Student Computing & Distribution Helpdesk Advisor for a temporary role in Milton Keynes. You will handle IT and course-material enquiries across phone, email, and webchat, ensuring prompt, courteous responses and resolution.

You’ll collaborate with university staff, partners, and suppliers to deliver timely support and learning materials, including troubleshooting, account access, and system guidance.