Student Information Service Lead – Hybrid & Development

University of Leeds; Leeds; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

The University of Leeds is seeking a proactive leader to support the Student Information Service on campus with hybrid working options. You will supervise a front-line enquiry team, escalate complex issues, and help shape service delivery.

Interviews are expected on 5 November 2026. The role offers development opportunities and access to staff benefits, with flexible arrangements discussed where possible.

Responsibilities

• Supervise front-line service handling student enquiries.
• Act as escalation point for advisors in the Student Information Service.
• Identify improvements and contribute to the development of the service.
• Support continuous improvement and day-to-day operations.

Job description

The University of Leeds is seeking a proactive leader to support the Student Information Service on campus with hybrid working options. You will supervise a front-line enquiry team, escalate complex issues, and help shape service delivery.

Interviews are expected on 5 November 2026. The role offers development opportunities and access to staff benefits, with flexible arrangements discussed where possible.