Student Information Service Supervisor

University of Leeds; Leeds; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

The University of Leeds is seeking a proactive leader to support the Student Information Service on campus with hybrid working options. You will supervise a front-line enquiry team, escalate complex issues, and help shape service delivery.

Interviews are expected on 5 November 2026. The role offers development opportunities and access to staff benefits, with flexible arrangements discussed where possible.

Responsibilities

• Supervise front-line service handling student enquiries.
• Act as escalation point for advisors in the Student Information Service.
• Identify improvements and contribute to the development of the service.
• Support continuous improvement and day-to-day operations.

Job description

The interviews are expected to be held on the 5th November 2026

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Do you want to play a key role in ensuring the Student Information Service provides a sector leading professional and friendly student enquiry service? Are you an emerging leader, with the drive to help others to deliver excellent customer service and high-quality enquiry support to students?

The Student Information Service (SIS) is a key Student Education and Experience team with the vision to deliver a sector leading central enquiry service. We need an enthusiastic team player with a talent for building collaborative and positive team environments you will be a point of escalation for advisors working across the Student Information Service, showing confidence and judgement in supporting them to handle difficult or new situations and knowing when to elevate.

Comfortable problem solving and working collaboratively to identify improvements and contribute to the development of the service, you will be quick to ensure we identify improvements in the day to day running of the service and be proactive in supporting continuous improvements.

You will have excellent customer service skills, a commitment to embedding and maintaining standards and be confident supervising a front-line service handling a varied array of students’ enquiries.

Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s over 40 days a year!


• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.


• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.


• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Katrina Firth, Student Information Service Manager