Campus Experience Advisor (Flexible & Hybrid)

Leeds City College; Leeds; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible and hybrid working

Discounted travel

Wellbeing initiatives

Job summary

Leeds City College is seeking a Customer Experience Assistant to join the campus reception team, delivering friendly guidance to students, visitors and stakeholders as they navigate applications and enrolment.

You will handle face-to-face, telephone, email and web chat inquiries, identify needs, research issues and provide solutions, while supporting events and campus activities across Leeds sites.

Qualifications

• Relevant Customer Service qualification/training/experience.
• Experience of working in a customer focused role/environment.
• Good communication skills.
• Good IT skills and knowledge of Microsoft Office/Google applications.
• Knowledge of data protection and confidentiality requirements.
• Good attention to detail and accuracy.
• Problem Solving skills.
• Literacy and Numeracy at Level 2 or above.

Responsibilities

• Greet everyone with a smile, be friendly and enthusiastic to all students, visitors, and stake holders.
• To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand.
• Provide information and guidance to current and potential students on their journey from application to enrolment.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take an active part in all college student recruitment related events such as open days and curriculum specific activities.
• Promote course specific curriculum programs and activities.
• Work to flexible and diverse workflows and shift patterns in line with business needs including the occasional Saturday.

Skills

Relevant Customer Service

Customer focused role

Good communication

IT skills / Microsoft Office

Data protection knowledge

Attention to detail

Problem solving

Literacy and Numeracy Level 2+

Education

Literacy and Numeracy Level 2+

Tools

Microsoft Office/Google apps

Job description

Leeds City College is seeking a Customer Experience Assistant to join the campus reception team, delivering friendly guidance to students, visitors and stakeholders as they navigate applications and enrolment.

You will handle face-to-face, telephone, email and web chat inquiries, identify needs, research issues and provide solutions, while supporting events and campus activities across Leeds sites.