Student Support Advisor

Manchester Metropolitan University; Manchester; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Hybrid working

Job summary

Manchester Metropolitan University is seeking a Student Advice Assistant to join the Student Hub. You will be the face and voice of the university, delivering excellent customer service across face-to-face, phone, Teams, live chat, and our enquiry system.

You will provide first-line guidance and support to students through a busy, front-line enquiries environment. The role offers comprehensive training and a collaborative team culture, with flexible working options including hybrid arrangements.

Qualifications

• Natural ability and passion for delivering high-quality customer service.
• Strong communication and active listening skills.
• Ability to work effectively in a front-line enquiries environment.

Responsibilities

• Provide accurate and timely advice on a range of student issues across multiple channels.
• Engage with students and colleagues with clear, professional communication.
• Troubleshoot queries and escalate when necessary to resolve issues.

Skills

Customer service

Communication skills

Active listening

Teamwork

Job description

Manchester Metropolitan University is seeking a Student Advice Assistant to join the Student Hub. You will be the face and voice of the university, delivering excellent customer service across face-to-face, phone, Teams, live chat, and our enquiry system.

You will provide first-line guidance and support to students through a busy, front-line enquiries environment. The role offers comprehensive training and a collaborative team culture, with flexible working options including hybrid arrangements.