Student Housing & Homestay Lead (Operations)

EF (Education First); Cambridge; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Global career opportunities

Employee Assistance Program

Private health insurance

Life insurance

Professional development sessions for

Professional development sessions for

Job summary

EF (Education First) Cambridge International Language Campus is seeking a proactive Accommodation Manager to oversee the full accommodation experience for our international students across homestay and residence provision throughout the academic year and peak summer period.

You will lead a team, manage host families and suppliers, and ensure high standards of welfare and customer service while driving continuous improvements in quality and efficiency.

Qualifications

• Proven leadership in managing accommodation or student housing.

Responsibilities

• Lead the Homestay and Residence departments to ensure excellent service for all students
• Create a welcoming, supportive and educational community atmosphere for students
• Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation
• Ensure host families understand the important role they play in supporting students’ language acquisition and cultural development at home
• Run host family training sessions covering safeguarding, cultural awareness, language grading and the role of the home in supporting language learning
• Oversee day-to-day operations at student residences, ensuring smooth logistics
• Manages a team of full time and part time coordinators and homestay visitors.
• Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met
• Ensures students are allocated to appropriate accommodation within EF Gold Standards and safeguarding for under 18s
• Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service
• Work within set budgets, negotiate with suppliers, and ensure cost savings
• Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution
• Liaises with finance department to ensure prompt and accurate payment to accommodation providers
• Participate in the emergency phone rotation and assist in any urgent situations

Skills

Team management

Leadership

Student services

KPIs

Target-driven

IT systems

Sales and marketing

Tools

CRM systems

Host management software

Job description

EF (Education First) Cambridge International Language Campus is seeking a proactive Accommodation Manager to oversee the full accommodation experience for our international students across homestay and residence provision throughout the academic year and peak summer period.

You will lead a team, manage host families and suppliers, and ensure high standards of welfare and customer service while driving continuous improvements in quality and efficiency.