Accommodation Lead: Student Homes & Residences

Education First; Cambridge; Sur place; GBP 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Life insurance

Professional development sessions for

Employee Assistance Program

Résumé du poste

EF Cambridge International Language Campus is seeking a proactive Accommodation Manager to oversee homestay and residence provision for international students across the academic year and peak summer period. This is a full-time, permanent role working Monday to Friday.

You will lead a team, manage hosts and suppliers, ensure welfare and high service standards, and keep operations efficient while delivering a welcoming learning environment.

Qualifications

• Team management experience and proven leadership skills.
• Background in international education or student services.
• Ability to ensure your personal & team’s KPIs are met.
• Motivated by working with challenging targets.
• Sales and marketing experience with a track record of meeting targets and launching successful offline campaigns.
• Student-centred mentality.
• Confident with IT and different systems.
• Familiar with language acquisition within the TEFL sector (preferred, but not essential).
• A flexible approach to work and hours of work.
• Highly organised with attention to details.
• Ability to handle difficult situations with ease & remain calm & positive under pressure.
• Enjoys working in busy & varied environment.
• All offers are subject to a clear background check & 2 references.
• Right to work in the UK at commencement of employment.

Responsabilités

• Lead the Homestay and Residence departments to ensure excellent service for all students.
• Create a welcoming, supportive and educational community atmosphere for students.
• Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation.
• Ensure host families understand the important role they play in supporting students’ language acquisition and cultural development at home.
• Run host family training sessions covering safeguarding, cultural awareness, language grading and the role of the home in supporting language learning.
• Oversee day-to-day operations at student residences, ensuring smooth logistics.
• Manages a team of full time and part time coordinators and homestay visitors.
• Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met.
• Ensures students are allocated to appropriate accommodation within EFGold Standards and in accordance with EF’s safeguarding policy for under 18’s.
• Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service.
• Work within set budgets, negotiate with suppliers, and ensure cost savings.
• Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution.
• Liaises with finance department to ensure prompt and accurate payment to accommodation providers.
• Participate in the emergency phone rotation and assist in any urgent situations.

Connaissances

Team leadership

Operations management

Host family liaison

Budget awareness

Supplier management

Customer service

IT proficiency

Safeguarding knowledge

Description du poste

EF Cambridge International Language Campus is seeking a proactive Accommodation Manager to oversee homestay and residence provision for international students across the academic year and peak summer period. This is a full-time, permanent role working Monday to Friday.

You will lead a team, manage hosts and suppliers, ensure welfare and high service standards, and keep operations efficient while delivering a welcoming learning environment.