Accommodation Manager

EF (Education First); Cambridge; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Global career opportunities

Employee Assistance Program

Private health insurance

Life insurance

Professional development sessions for

Professional development sessions for

Job summary

EF (Education First) Cambridge International Language Campus is seeking a proactive Accommodation Manager to oversee the full accommodation experience for our international students across homestay and residence provision throughout the academic year and peak summer period.

You will lead a team, manage host families and suppliers, and ensure high standards of welfare and customer service while driving continuous improvements in quality and efficiency.

Qualifications

• Proven leadership in managing accommodation or student housing.

Responsibilities

• Lead the Homestay and Residence departments to ensure excellent service for all students
• Create a welcoming, supportive and educational community atmosphere for students
• Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation
• Ensure host families understand the important role they play in supporting students’ language acquisition and cultural development at home
• Run host family training sessions covering safeguarding, cultural awareness, language grading and the role of the home in supporting language learning
• Oversee day-to-day operations at student residences, ensuring smooth logistics
• Manages a team of full time and part time coordinators and homestay visitors.
• Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met
• Ensures students are allocated to appropriate accommodation within EF Gold Standards and safeguarding for under 18s
• Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service
• Work within set budgets, negotiate with suppliers, and ensure cost savings
• Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution
• Liaises with finance department to ensure prompt and accurate payment to accommodation providers
• Participate in the emergency phone rotation and assist in any urgent situations

Skills

Team management

Leadership

Student services

KPIs

Target-driven

IT systems

Sales and marketing

Tools

CRM systems

Host management software

Job description

Cambridge, Cambridgeshire, United Kingdom (On-site)

• Full time
• EF Language Abroad
• Mid‑Senior
• Operations

Your Role

EF (Education First)Cambridge International Language Campus is seeking a proactive and service-driven Accommodation Manager to oversee the full accommodation experience for our international students across both homestay and residence provision throughout the academic year and peak summer period.

- Full-time / Permanent

- Monday - Friday

Accommodation is more than just a roof over a student’s head; it plays an important role in their learning experience. Host families support students’ language development, confidence and cultural understanding, making homestay a vital part of their educational journey. The Accommodation Manager helps create not just a home from home, but a classroom from home.

You will lead and support a team, build strong relationships with hosts and suppliers, and ensure high standards of welfare, customer service and student satisfaction, while driving continuous improvements in quality and operational efficiency.

Careers at EF | Open the world with us

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

• Lead the Homestay and Residence departments to ensure excellent service for all students
• Create a welcoming, supportive and educational community atmosphere for students
• Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation
• Ensure host families understand the important role they play in supporting students’ language acquisition and cultural development at home
• Run host family training sessions covering safeguarding, cultural awareness, language grading and the role of the home in supporting language learning
• Oversee day-to-day operations at student residences, ensuring smooth logistics
• Manages a team of full time and part time coordinators and homestay visitors.
• Supervisesthe teamto ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met
• Ensures students are allocated to appropriate accommodation within EFGold Standardsand in accordance with EF’s safeguarding policy for under 18’s
• Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service
• Work within set budgets, negotiate with suppliers, and ensure cost savings
• Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution
• Liaises with finance department to ensure prompt and accurate payment to accommodation providers
• Participate in the emergency phone rotation and assist in any urgent situations

Requirements

• Team management experience and proven leadership skills
• Background in international education or student services
• Ability to ensure your personal & team’s KPIs are met
• Motivated by working with challenging targets
• Sales and marketing experience with a track record of meeting targets and launching successful offline campaigns
• Student-centred mentality
• Confident with ITand different systems
• Familiar with language acquisition within the TEFL sector (preferred, but not essential)
• A flexible approach to work and hours of work
• Highly organised with attention to details
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Enjoys working in busy & varied environment
• All offers are subject to a clear background check & 2 references
• Right to work in the UK at commencement of employment

Why you’ll enjoy working with EF

• Work in a vibrant and multicultural environment
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Employee Assistance Program
• Private health insurance
• Life insurance
• Professional development sessions for managers

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF i s proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF, we're in a different kind of business. One that's a little less tangible, and a lot more important. Because our business, what we make, makes everything else possible. We're in the business of understanding. Between people. Between cultures.

For over half a century we’ve been the leader in international educational programs and experiences designed to foster such understanding. Through language, cultural exchange, academic studies, and educational travel, we create the kinds of immersive experiences that challenge biases, open minds, and pave the way for a more understanding world.

You’ll find our offices and schools located in some of the world’s greatest cities, and filled with smart, driven people (over 50,000 of us) who push each other to be better every day. But it’s what we do together - building greater understanding, breaking down barriers, and creating a better world - that makes all the difference.

Founded in 1965 in Sweden, EF (Education First) is a global association of education companies that share a common mission of opening the world through education. EF has been recognized on Forbes 2025 and 2024 World’s Best Employers and 2024 Top Companies for Women lists, Fast Company’s 2025 Next Big Things In Tech, and was a 2024 App Store Award winner in Cultural Impact.

About the Team

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We're dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Through blending classroom-based lessons with interactive exercises and real-world practice, our courses bring you to the heart of the language. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.