Accommodation Manager

EF; Cambridge; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Private health insurance

Life insurance

Professional development sessions for\

Job summary

EF Cambridge is seeking an Accommodation Manager to oversee homestay and residence provisions for international students across the academic year and peak summer period. The role combines leadership of a multi-site team with safeguarding and high-quality welfare and customer service standards.

You will recruit, train and monitor homestay and private home accommodation, work with suppliers, and ensure cost-efficiency while maintaining an exceptional student experience.

Qualifications

• Experience leading Homestay, Residence or similar accommodation teams.
• Background in international education or student services is preferred.
• Ability to meet personal and team KPIs and targets.
• Experience with safeguarding policies and language-learning support is advantageous.
• Strong relationship-building with hosts, suppliers and stakeholders.

Responsibilities

• Lead the Homestay and Residence departments to ensure excellent service for all students.
• Create a welcoming, supportive and educational community atmosphere for students.
• Manage recruitment, re-registration and monitoring of suitable homestay & private home accommodation.
• Ensure host families understand their role in language development and culture.
• Run host family training on safeguarding, cultural awareness and language learning support.
• Oversee day-to-day operations at student residences and logistics.
• Supervise and guide a team of coordinators and homestay visitors.
• Ensure accommodation allocation aligns with EF Gold Standards and safeguarding for under 18s.

Skills

Team management

Leadership

Customer service

KPIs management

Sales & marketing

IT systems

Flexibility

Organised

Job description

Your Role

• Full-time / Permanent
• Monday - Friday

Job Description

EF (Education First) Cambridge International Language Campus is seeking a proactive and service-driven Accommodation Manager to oversee the full accommodation experience for our international students across both homestay and residence provision throughout the academic year and peak summer period.

Position Details

• 1st December 2026 start date
• Full-time / Permanent
• Monday - Friday

Accommodation is more than just a roof over a student’s head; it plays an important role in their learning experience. Host families support students’ language development, confidence and cultural understanding, making homestay a vital part of their educational journey. The Accommodation Manager helps create not just a home from home, but a classroom from home.

You will lead and support a team, build strong relationships with hosts and suppliers, and ensure high standards of welfare, customer service and student satisfaction, while driving continuous improvements in quality and operational efficiency.

If you’re empathetic, personable and eager to gain experience within international business,

At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Lead the Homestay and Residence departments to ensure excellent service for all students
• Create a welcoming, supportive and educational community atmosphere for students
• Manages recruitment, re-registration & monitoring of suitable homestay & private home accommodation
• Ensure host families understand the important role they play in supporting students’ language acquisition and cultural development at home
• Run host family training sessions covering safeguarding, cultural awareness, language grading and the role of the home in supporting language learning
• Oversee day-to-day operations at student residences, ensuring smooth logistics
• Manages a team of full time and part time coordinators and homestay visitors.
• Supervises the team to ensure their targets are met, provides guidance to the team and makes sure that daily, weekly and quarterly deadlines are met
• Ensures students are allocated to appropriate accommodation within EF Gold Standards and in accordance with EF’s safeguarding policy for under 18’s
• Ensures student queries regarding accommodation are handled and logged appropriately with regard for excellent customer service
• Work within set budgets, negotiate with suppliers, and ensure cost savings
• Monitors student evaluation of accommodation and responds to comments and complaints to ensure a satisfactory resolution
• Liaises with finance department to ensure prompt and accurate payment to accommodation providers
• Participate in the emergency phone rotation and assist in any urgent situations

Requirements

• Team management experience and proven leadership skills
• Background in international education or student services
• Ability to ensure your personal & team’s KPIs are met
• Motivated by working with challenging targets
• Sales and marketing experience with a track record of meeting targets and launching successful offline campaigns
• Student-centred mentality
• Confident with IT and different systems
• Familiar with language acquisition within the TEFL sector (preferred, but not essential)
• A flexible approach to work and hours of work
• Highly organised with attention to details
• Ability to handle difficult situations with ease & remain calm & positive under pressure
• Enjoys working in busy & varied environment
• All offers are subject to a clear background check & 2 references
• Right to work in the UK at commencement of employment

Why you’ll enjoy working with EF

• Work in a vibrant and multicultural environment
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
• Global career opportunities
• Regular social events
• Employee Assistance Program
• Private health insurance
• Life insurance
• Professional development sessions for managers

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF i s proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

About Us

Some companies are in the business of banking. Others are in the business of shoes. Or sports. Or soft drinks. At EF