Student Housing Front Desk & Admin Coordinator

UniLodge Living Group; Christchurch; On-site; GBP 12,000 - 16,000; Part time

Job summary

UniLodge Living Group is seeking a friendly, organised Customer Service Coordinator to join Ilam Apartments. This busy frontline role places you at the heart of reception, resident inquiries and property administration, ensuring a warm welcome and smooth daily operations.

You will work 20 hours per week across Monday, Friday, Saturday and Sunday, supporting the Property Manager Operations and helping deliver positive resident outcomes.

Qualifications

• 2+ years working experience in customer service, reception, administration or a similar frontline role
• Strong organisation skills and attention to detail
• Clear and confident written and verbal communication
• Experience in student accommodation, tertiary education, hospitality or property management is valuable

Responsibilities

• Provide friendly and professional service at the hall reception
• Respond to resident, whānau and visitor enquiries in person, by phone and by email
• Support residents with enquiries about their accommodation and general needs
• Complete property administration, reporting and record keeping
• Process financial transactions, purchasing and account-related administration
• Assist with room bookings, allocations and accommodation records
• Manage keys, access cards, mail and other reception services
• Support facilities management functions for the hall
• Conduct tours for prospective residents
• Support general property operations and contribute to a positive resident experience

Tools

Microsoft Office

Job description

UniLodge Living Group is seeking a friendly, organised Customer Service Coordinator to join Ilam Apartments. This busy frontline role places you at the heart of reception, resident inquiries and property administration, ensuring a warm welcome and smooth daily operations.

You will work 20 hours per week across Monday, Friday, Saturday and Sunday, supporting the Property Manager Operations and helping deliver positive resident outcomes.