Evening & Night Operations Coordinator – Student Housing

UniLodge Living Group; Christchurch; On-site; GBP 13,000 - 16,000; Part time

Job summary

UniLodge Canterbury is seeking a calm, reliable Night Coordinator to join our team. You will provide after-hours service across University Hall, Ilam Apartments and Dovedale Halls, mainly based at University Hall with occasional travel between halls.

This entry-level role offers exposure to student accommodation, pastoral care, customer service and incident response. You will support residents, perform property checks, manage records, and hand over clear briefings to Night Managers, working

Qualifications

• Experience in customer service, security, hospitality, community support or another people-focused role.
• Calm and practical approach to unexpected or challenging situations.
• Strong interpersonal and communication skills.
• Ability to relate positively to university students from diverse backgrounds.
• Sound judgement and understanding of confidentiality and professional boundaries.
• Confidence working independently and as part of a wider team.
• Good written skills and attention to detail when documenting incidents.
• Confidence using computers and learning new systems.
• Reliability and availability to work every Thursday, Friday and Saturday from 5.30pm.
• A full, clean New Zealand driver licence.

Responsibilities

• Support the team with the delivery of safe and effective after-hours operations.
• Act as an approachable point of contact for residents during the evening and overnight period.
• Respond to resident enquiries, lockouts, noise concerns and other after-hours matters.
• Provide initial support when a resident is experiencing a wellbeing concern.
• Respond to incidents and emergencies, following established procedures and escalation pathways.
• Support positive student behaviour and respectful community expectations.
• Complete regular internal and external property checks.
• Assist with after-hours arrivals, check-ins and customer service enquiries.
• Maintain accurate and detailed records of incidents, interactions and call-outs.
• Complete agreed reception, administrative and operational tasks.
• Communicate clear handovers to the Night Managers.
• Participate in emergency responses during rostered hours.
• Travel between halls when required.

Skills

Customer service

Interpersonal skills

Written communication

Computer literacy

Reliability

Independent work

Calm under pressure

Tools

NZ Driver Licence

Job description

UniLodge Canterbury is seeking a calm, reliable Night Coordinator to join our team. You will provide after-hours service across University Hall, Ilam Apartments and Dovedale Halls, mainly based at University Hall with occasional travel between halls.

This entry-level role offers exposure to student accommodation, pastoral care, customer service and incident response. You will support residents, perform property checks, manage records, and hand over clear briefings to Night Managers, working