Student Hall Reception & Admin Coordinator

UniLodge Living Group; Christchurch; On-site; GBP 18,000 - 23,000; Full time

Job summary

UniLodge Living Group's University Hall in Christchurch invites a friendly Customer Service Coordinator to join a busy front desk team serving residents, whānau and visitors. You’ll handle receptions, enquiries, room bookings and basic admin to keep the hall running smoothly.

This full-time role operates Sunday to Thursday, 7:00am–6:30pm, and reports to the Property Manager Operations. You’ll be the welcoming first point of contact and help create a positive residential experience.

Qualifications

• 2+ years working experience in customer service, reception, administration or a similar frontline role.

Responsibilities

• Provide friendly and professional service at the hall reception.
• Respond to resident, whānau and visitor enquiries in person, by phone and by email.
• Support residents with enquiries about their accommodation and general needs.
• Complete property administration, reporting and record keeping.
• Process financial transactions, purchasing and account-related administration.
• Assist with room bookings, allocations and accommodation records.
• Manage keys, access cards, mail and other reception services.
• Support facilities management functions for the hall.
• Conduct tours for prospective residents.
• Support general property operations and contribute to a positive resident experience.

Skills

Customer service

Reception

Administration

Frontline support

Microsoft Office

Tools

Microsoft Office

Job description

UniLodge Living Group's University Hall in Christchurch invites a friendly Customer Service Coordinator to join a busy front desk team serving residents, whānau and visitors. You’ll handle receptions, enquiries, room bookings and basic admin to keep the hall running smoothly.

This full-time role operates Sunday to Thursday, 7:00am–6:30pm, and reports to the Property Manager Operations. You’ll be the welcoming first point of contact and help create a positive residential experience.