Property Manager

Student Castle Property Management Services; Birmingham; In loco; GBP 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

Student Castle in Birmingham seeks an experienced Office Administrator to lead admin, housekeeping, maintenance and security teams, organise rotas and student services. You will manage payroll-related timesheets, rent invoicing, budget adherence, and liaise with universities and suppliers.

The role combines operations, customer care and facilities coordination in a fast-paced student housing environment. Strong MS Office skills, people management, and ability to drive process improvements are

Competenze

• Competent user of Microsoft Office and accommodation sector booking systems.
• Ability to confidently deal with customer complaints in a professional manner.
• Accurate when completing financial tasks and reconciliations.
• Contributing to successful sales cycles.
• Knowledge of PPM schedule and building fabric.
• PBSA and / or University Accommodation Management experience or understanding of HMO legislation.

Mansioni

• Manage administration, housekeeping, maintenance, and security teams, including rotas and task assignments.
• Maintain relationships with other Student Castle sites, suppliers and partners.
• Develop, review and update office documents and processes.
• Manage staff holidays, sickness logs and timesheets for payroll.
• Ensure rents are paid on time and perform credit control where needed.
• Hold regular team meetings to communicate policy changes.
• Provide front desk, phone and written support to customers and stakeholders.
• Oversee financial administration such as invoices and banking reconciliations.
• Organise sales viewings and participate in university open days to promote the brand.
• Liaise with contractors for maintenance issues and keep safety records up to date.
• Arrange staff training and maintain records; recruit when needed.

Conoscenze

MS Office

Customer complaints handling

Financial reconciliations

Sales cycles

PPM schedule

Building fabric knowledge

PBSA/university accommodation

Staff appraisal

Staff supervision

Team management

Autonomous work

People management

Planning & problem solving

Diplomacy

Strumenti

Accommodation sector booking systems

Descrizione del lavoro

Key Duties & Responsibilities

Office Administration

Manage the administration, housekeeping, maintenance, and security teams. This includes setting out their tasks and responsibilities and preparing working rotas as necessary.

Maintain a close relationship with other Student Castle sites management teams, suppliers, and business partners.

Develop, review and update office documents as necessary.

Manage staff holidays and sickness logs.

Manage timesheets and ensure correct hours are submitted to payroll.

Respond to student requests and queries on generic site email address.

Oversee financial administration procedures such as invoices, banking reconciliations, expenses

Ensure that student’s rent is paid on time and follow the credit control procedures for any rent arrears.

Ensure that spending and revenue meets budgetary targets.

Hold regular team meetings to ensure staff are updated on any changes to company policies and procedures.

Manage any nomination agreements that are in place.

Customer Care and Pastoral Support

Provide front desk, telephone and written support to customers and stakeholders in line with Student Castle company policy.

Provide support, signposting and advice to customers to assist them in dealing with student life e.g. mental health, financial advice, learning support, university life

Take disciplinary action against students who breach their Licence Agreement and Acceptable Behaviour Policy

Organise social events with student input.

Monitor social media and regularly update all social media streams.

Business Development

Arrange and perform sales viewings for prospective customers.

Promote the business at university open days.

Utilise online materials and social media to promote the Capitol Students and Student Castle brand.

Develop and implement new marketing strategies.

Build and maintain close relationships with universities and other educational establishments.

Facilities Management Support

Log and inform facilities team of maintenance issues.

Manage and utilise property maintenance software in order to ensure compliance across all servicing and Health and Safety aspects.

Liaise with contractors for maintenance issues unable to be dealt with in house.

Advise students of works to be carried out and access to rooms being required.

Ensure servicing and maintenance records are kept up to date.

Manage service contracts to ensure all plant equipment, safety equipment, fire safety systems are

maintained according to statutory requirements.

Work with FM team to explore new options for maintenance and service partners.

Other Duties

Assist with ad hoc requests as necessary for business needs, especially at peak times such as student move in and move out weekends.

Perform and document regular inspections of student flats.

Manage summer deep clean and maintenance programme of works.

Recruit new staff members to all departments as necessary.

Organise any on site training needed for staff as well as keeping training records up to date and ensure staff complete training within the set timelines.

Person Specification

Essential

Competent user of Microsoft Office, purchasing systems and knowledge of Accommodation Sector booking systems

Ability to confidently deal with customer complaints in a professional manner

Accurate when completing financial tasks and reconciliations

Contributing to successful sales cycles

Knowledge of PPM schedule and building fabric

PBSA and / or University Accommodation Management experience/Understanding of (HMO), Housing of Multiple Occupancy legislation

Experience/Knowledge of: staff appraisal, staff supervision & team management

Ability to work autonomously and as part of a large team

People management skillset

Ability to plan effectively & problem solve

Reliable, confident, assertive and diplomatic.

Desired

First Aid qualification,Mental Health First Aid qualification