Student Housing Concierge & Admin Lead

RGIT Australia; Portsmouth; On-site; GBP 23,000 - 32,000; Full time

Job summary

RGIT Australia is seeking an organised Assistant Accommodation Manager to support the management of student accommodation in Portsmouth. You will ensure a welcoming front desk, handle tenancy administration, and coordinate with university partners while maintaining safety standards.

Strong customer service and IT skills will help you thrive in a busy, team-focused environment. Experience in property management or student housing is ideal.

Qualifications

• Experience in property management, residential lettings, or student accommodation.
• Excellent communication and interpersonal skills.
• Highly organised with the ability to multitask and work under pressure.

Responsibilities

• Provide front-of-house reception service.
• Respond to queries from tenants, parents, and university partners.
• Assist with property viewings, open days and events.
• Welcome and coordinate visitors, contractors and staff on-site.
• Support tenancy administration, including deposits and contracts.
• Assist with student allocations and tenancy agreements.
• Monitor rent collection and arrears follow-up.
• Maintain accurate office records, databases, and emails.
• Liaise with Facilities to resolve maintenance issues quickly.
• Support resident check-ins and check-outs.
• Assist Accommodation Manager to ensure Health & Safety compliance.

Skills

Customer service

Communication

Organised / multitask

MS Office

CRM / database systems

Job description

RGIT Australia is seeking an organised Assistant Accommodation Manager to support the management of student accommodation in Portsmouth. You will ensure a welcoming front desk, handle tenancy administration, and coordinate with university partners while maintaining safety standards.

Strong customer service and IT skills will help you thrive in a busy, team-focused environment. Experience in property management or student housing is ideal.