Student Experience & Learning Support Assistant

The University Of Manchester; Manchester; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Generous employer pension contribution

Christmas closure

Employee discount platform

Job summary

The University of Manchester is seeking a Teaching, Learning and Student Experience Assistant for its Student Hub in the School of Health Sciences. The role involves supporting students in person, over the phone, and via email, while also liaising with academic staff.

The ideal candidate should possess strong administrative skills and customer service experience. A flexible approach to work and proficiency in MS 365 applications are also essential.

Qualifications

• Strong administrative background in a busy environment.
• Experience supporting undergraduate and postgraduate study.
• Ability to work with diverse students and colleagues.

Responsibilities

• Act as a first point of contact for student enquiries.
• Support Mitigating Circumstances and Extensions processes.
• Work flexibly across organisational boundaries.

Skills

Customer service experience

Administrative skills

Communication skills

MS 365 applications

Job description

The University of Manchester is seeking a Teaching, Learning and Student Experience Assistant for its Student Hub in the School of Health Sciences. The role involves supporting students in person, over the phone, and via email, while also liaising with academic staff.

The ideal candidate should possess strong administrative skills and customer service experience. A flexible approach to work and proficiency in MS 365 applications are also essential.