Student Experience Team Leader

Oyster; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a fast-growing company focused on enhancing the student living experience in London. As a key member of the team, you will be the welcoming face for residents, turning enquiries into bookings and fostering a vibrant community. This full-time role emphasizes exceptional customer service and resident well-being.

Qualifications

• Natural people-person with excellent communication skills.
• Previous experience in BTR, PBSA, or hospitality sector.
• Solutions-oriented mindset and passion for resident experiences.
• Fluency in Mandarin is a strong advantage.

Responsibilities

• Act as the first point of contact for resident enquiries.
• Host engaging property tours and convert interest into reservations.
• Resolve resident queries efficiently and keep systems updated.

Skills

Communication

Customer Service

Problem Solving

Job description

This range is provided by Oyster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Oyster

My client is reimagining the student living experience—offering more than just beautifully designed spaces. They’re creating dynamic, inclusive communities where students can truly feel at home.

With a strong focus on exceptional service, resident wellbeing, and sustainability, this is your opportunity to join a fast-growing, people-first company that’s setting new standards in the PBSA sector.

In this varied and front-facing role, you’ll be both the welcoming face of the building and the driving force behind the resident experience.

As the first point of contact for prospective and current students, you’ll play a key role in turning enquiries into bookings, supporting residents throughout their journey, and bringing to life a vibrant community of 120+ studios.

Your Responsibilities:

• Acting as the first point of contact for all resident and prospect enquiries—via phone, email, and in person.
• Hosting engaging property tours and highlighting everything that makes the community special.
• Supporting the sales journey by converting interest into reservations.
• Resolving resident queries quickly and efficiently, always with a warm and proactive approach.
• Keeping systems updated, logging maintenance issues, and contributing to the overall smooth running of the property.

Your Requirements:

• A natural people-person with excellent communication skills.
• Previous experience within the BTR, PBSA or hospitality sector.
• A solutions-oriented mindset and a passion for creating memorable resident experiences.
• Fluency in Mandarin is a strong advantage and highly valued.

Please call me on 07378552356 or visit me on LinkedIn (Kamile Marcinskaite) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

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