Student Experience Team Leader

Unite Foundation; London; On-site; GBP 26,000 - 31,000; Full time

Job summary

Join a forward-thinking company as a Student Experience Team Leader, where your leadership and commitment to exceptional customer service will shine. In this dynamic role, you'll oversee daily operations, support your team's development, and ensure students have an outstanding experience. With a strong focus on community and inclusivity, you'll play a vital role in creating a welcoming environment for students. This is your chance to make a meaningful impact while enjoying a range of generous benefits and opportunities for personal growth.

Benefits

Discretionary annual bonus

25 days paid holiday

Generous pension scheme

Health and wellbeing benefits

Enhanced Family Leave

Employee Life Assurance

Discounts portal

Qualifications

• Proven leadership skills with a focus on team development.
• Strong customer service background with a passion for student welfare.

Responsibilities

• Oversee daily operations and ensure a welcoming environment for students.
• Lead a team to exceed customer expectations and foster community.

Skills

Leadership

Customer Service

Effective Communication

Problem-solving

Team Collaboration

Job description

Location: Unite Students - Quantum Court

Salary: £26,789 - £31,000 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring, and ambitious people to join us as Student Experience Team Leaders to help us provide an outstanding service to the students who call US Home.

You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also actively participating yourself. Ensuring that our students have a world-class experience will be at the heart of everything you do, whether supporting students in their first years away from home or working with your team to exceed our customers' expectations.

You will be:

• Supporting the daily activities of the team, including delegating tasks, setting targets, and working alongside the team to achieve them.
• Responsible for the safety and security of the building and students whilst on duty, ensuring your team conducts necessary checks.
• Supporting the training and development of your team members to help them reach their potential.
• Ensuring your team provides a welcoming reception to all students and is responsive to their needs and problems.
• Working with managers and partners to support students' wellbeing, especially in vulnerable or difficult situations.
• Organising events to foster an inclusive community where students can relax and be themselves.
• Proactively driving local sales activity against targets.

What we`re looking for:

• Ability to delegate tasks fairly, considering your team`s strengths and weaknesses.
• Hardworking and willing to get involved alongside your team.
• Confidence to take on a leadership role.
• Effective communication skills, including active listening and clear, appropriate language.
• Ability to remain calm and focused under pressure.
• Problem-solving skills for new challenges.
• Comfortable working independently or as part of a team.
• Respect for diversity of cultures, beliefs, and backgrounds.

What You`ll Get in Return

• A discretionary annual bonus.
• 25 days` paid holiday, an holiday buying scheme, and additional days for long service.
• Generous pension scheme with contributions between 5% and 11%.
• Health and wellbeing benefits, including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit.
• Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
• Additional benefits including ShareSave scheme, Employee Life Assurance, discounts portal, and more.

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 company and the UK`s largest provider of purpose-built student accommodation, with over 70,000 students in 23 university towns and cities. We are committed to diversity, inclusion, and providing development opportunities for our employees.

Our Values

We believe in inclusion, diversity, and building a supportive environment where everyone can thrive. We are proud to be rated Gold Investors in People and strive to create a home for success for both employees and students.

Safeguarding

All new employees will be required to undertake a basic criminal record check prior to employment, at the company's expense. Employment is contingent upon a satisfactory check result.

If this position excites you, we look forward to your application!

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