Student Experience Team Leader

UNITE STUDENTS; London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading provider of student accommodation in the UK seeks a Student Experience Team Leader to oversee property operations and ensure exceptional service for students. This varied role involves leading a team, supporting student wellbeing, and driving local sales activities, all while fostering a welcoming environment.

Benefits

Discretionary annual bonus

25 days' paid holiday

Generous pension scheme

Health and wellbeing benefits

Enhanced Family Leave

Qualifications

• Ability to delegate tasks fairly considering team strengths.
• Effective communication skills, including active listening.

Responsibilities

• Support day-to-day activities of the team and delegate tasks.
• Ensure safety and security of the building and students.
• Organise events to foster an inclusive community.

Skills

Leadership

Communication

Problem-solving

Job description

Job Description

Student Experience Team Leader

Location: Unite Students - Quantum Court

Salary: £26,789 - £31,000 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring, and ambitious people to join us as Student Experience Team Leaders to help us provide an outstanding service to the students who call US Home.

You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also getting involved yourself to lead by example. Ensuring that our students have a world-class experience will be at the heart of everything you do, whether supporting students in their first years away from home or working with your team to exceed our customers' expectations.

You will be:

• Supporting the day-to-day activities of the team, including delegating tasks and setting targets, and working alongside the team to achieve them.
• Responsible for the safety and security of the building and the students whilst on duty, ensuring your team conducts the necessary checks.
• Supporting the training and development of your team members to help them reach their potential.
• Making sure your team provides a welcoming reception to all students and is responsive to their problems.
• Working with managers and partners to support students' wellbeing, especially in vulnerable or difficult situations.
• Organising events to foster an inclusive community where students can relax and be themselves.
• Proactively driving local sales activity against targets.

What we’re looking for:

• Ability to delegate tasks fairly, considering your team’s strengths and weaknesses.
• Hardworking and willing to get involved alongside your team.
• Confident in taking a leadership role.
• Effective communication skills, including active listening and clear points.
• Calm and focused, even under pressure.
• Problem-solving skills for new situations and challenges.
• Ability to work independently and as part of a team.
• Respect for diversity in cultures, beliefs, and backgrounds.

What You’ll Get in Return

• A discretionary annual bonus.
• 25 days' paid holiday, with additional days for long service, and an holiday buying scheme.
• A generous pension scheme with employer contributions between 5% and 11%.
• Health and wellbeing benefits, including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefits.
• Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
• Other benefits such as ShareSave scheme, Employee Life Assurance, discounts, and more.

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 company and the UK's largest provider of purpose-built student accommodation, with over 70,000 students across 23 locations. We value diversity, inclusion, and developing our teams.

Our Values

We believe in inclusion, community, and creating a welcoming environment for everyone. We are committed to safeguarding our students, including conducting criminal record checks for new hires.

If this position excites you, we look forward to your application!