Student Experience Team Leader

Unite Foundation; London; On-site; GBP 29,000 - 33,000; Full time

Job summary

An established industry player is seeking a passionate Student Experience Team Leader to enhance student life in their accommodations. This dynamic role involves leading a dedicated team, ensuring safety, and providing exceptional customer service. With a focus on inclusivity and community, you will engage with students, support their well-being, and drive local initiatives. Join a forward-thinking organization committed to diversity and personal growth, where your contributions will make a real difference in the lives of students.

Benefits

Discretionary annual bonus

25 days' paid holiday

Generous pension scheme

Health and wellbeing benefits

Enhanced Family Leave

Employee Life Assurance

Discounts portal

Qualifications

• Experience in customer service and team leadership.
• Ability to communicate effectively and solve problems.

Responsibilities

• Lead a team to ensure exceptional student experiences.
• Oversee safety and security of the building and students.
• Organize events to foster community among students.

Skills

Customer Service

Leadership

Communication

Problem-Solving

Teamwork

Inclusivity

Job description

Student Experience Team Leader

Salary: £29,518 - £32,247 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Student Experience Team Leaders work 5 days out of 7, between the hours of 7am and 10pm. Weekends will be required on a rota basis.

Do you have a passion for delivering exceptional customer service and care? Then we have room for you, in a company that will recognise, reward, and grow your potential.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring, and ambitious people to join us as Student Experience Team Leaders to help us provide an outstanding service to the students who call US Home.

You will be responsible for the day-to-day operation of one of our properties, in an extremely varied role where no two days will be the same! You will be leading a small team of Student Experience Team Members, whilst also getting involved yourself to lead by example. Ensuring that our students have a world-class experience will be at the heart of everything you do, whether supporting students in their first years away from home or working with your team to exceed our customers' expectations.

Key responsibilities include:

1. Supporting the day-to-day activities of the team, including delegating tasks, setting targets, and working alongside the team to achieve them.
2. Ensuring the safety and security of the building and students whilst on duty, including conducting necessary checks.
3. Supporting the training and development of your team members to help them reach their potential.
4. Providing a welcoming reception for students and ensuring your team responds effectively to student issues.
5. Collaborating with managers and partners to support student wellbeing, especially in vulnerable or difficult situations.
6. Organising events to foster an inclusive community where students can relax and be themselves.
7. Proactively driving local sales activity against targets.

Ideal candidate attributes include:

1. Ability to delegate tasks fairly, considering team strengths and weaknesses.
2. Hardworking and willing to actively participate alongside your team.
3. Confident in taking on leadership responsibilities.
4. Effective communication skills, including active listening and appropriate language use.
5. Calmness and focus under pressure.
6. Problem-solving skills for new challenges.
7. Ability to work independently and as part of a team.
8. Respect for diversity and inclusivity.

What you will receive in return:

1. A discretionary annual bonus.
2. 25 days' paid holiday, plus holiday buying scheme and long service additional days.
3. Generous pension scheme with employer contributions between 5% and 11%.
4. Health and wellbeing benefits, including Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefits.
5. Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
6. Additional benefits such as ShareSave scheme, Employee Life Assurance, discounts portal, and more.

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 company and the UK's largest provider of purpose-built student accommodation, with over 70,000 students in 23 locations. We are committed to diversity, inclusion, and developing our teams.

Our values include:

• Instinctive inclusion: Creating a diverse and inclusive environment.
• People make Unite Students: Valuing employees, students, and neighbors.

We embrace individuality and focus on creating a culture of collaboration where everyone feels they belong.

All new employees will be required to undergo a basic criminal record check prior to employment, with the cost borne by Unite Students. Employment is contingent upon a satisfactory check.

If this role excites you, we look forward to your application! Please enter your name and your friend's email address to send your application.