Student Experience & Services Coordinator

Lancasterleipzig; United Kingdom; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Birmingham City University International College is seeking a College Services Officer to join a vibrant team in Birmingham. This role focuses on student engagement, administration, and coordinating communications and events to support a positive student life cycle.

You will contribute to examinations, enrolment support, and student services while working within a collaborative university environment that values development and inclusive practices.

Qualifications

• Degree or relevant work experience.
• Experience in a busy customer-orientated environment.
• Ability to communicate with diverse cultural and educational backgrounds.
• Excellent administration skills and IT literacy.
• Strong team player with a “can do” mentality and flexible mindset.
• Opportunities for professional development.
• Access to university facilities and resources.
• A supportive and collaborative work environment.

Responsibilities

• Front-line communications with students.
• Produce online student communications.
• Organise student events and activities.
• Assist with student arrivals and accommodation.
• Manage the student voice.
• Support enrolment processes.
• Handle academic enquiries.
• Contribute to examination processes.

Skills

Excellent administration skills

IT literacy

Communication across diverse cultures

Team player

Flexible mindset

Customer-oriented

Education

Degree or experience

Job description

The Birmingham City University International College is seeking a College Services Officer to join a vibrant team in Birmingham. This role focuses on student engagement, administration, and coordinating communications and events to support a positive student life cycle.

You will contribute to examinations, enrolment support, and student services while working within a collaborative university environment that values development and inclusive practices.