College Services Officer

Lancasterleipzig; United Kingdom; Remote; GBP 22,000 - 28,000; Full time

Job summary

The Birmingham City University International College is seeking a College Services Officer to join a vibrant team in Birmingham. This role focuses on student engagement, administration, and coordinating communications and events to support a positive student life cycle.

You will contribute to examinations, enrolment support, and student services while working within a collaborative university environment that values development and inclusive practices.

Qualifications

• Degree or relevant work experience.
• Experience in a busy customer-orientated environment.
• Ability to communicate with diverse cultural and educational backgrounds.
• Excellent administration skills and IT literacy.
• Strong team player with a “can do” mentality and flexible mindset.
• Opportunities for professional development.
• Access to university facilities and resources.
• A supportive and collaborative work environment.

Responsibilities

• Front-line communications with students.
• Produce online student communications.
• Organise student events and activities.
• Assist with student arrivals and accommodation.
• Manage the student voice.
• Support enrolment processes.
• Handle academic enquiries.
• Contribute to examination processes.

Skills

Excellent administration skills

IT literacy

Communication across diverse cultures

Team player

Flexible mindset

Customer-oriented

Education

Degree or experience

Job description

Are you passionate about education? Do you thrive in a dynamic and fast-paced environment? Are you ready to make a significant impact on the student life cycle? If so, we have the perfect opportunity for you! We are currently seeking a College Services Officer to join our energetic and driven team at The Birmingham City University International College.

As a College Services Officer, you will be at the heart of student engagement and administration. Your multifaceted role will include participating in front-line communications, producing online student communications, organising student events and activities, and assisting with student arrivals and accommodation. You will also manage the student voice, support enrolment processes, handle academic enquiries, and contribute to examination processes. The College Services Officer is pivotal in maintaining high standards of customer service and ensuring smooth operational workflows.

Hours of Work:

Full Time37.5 hours per week

College Services Officer Requirements:

• Degree or relevant work experience
• Experience in a busy customer-orientated environment
• Ability to communicate with diverse cultural and educational backgrounds
• Excellent administration skills and IT literacy
• Strong team player with a “can do” mentality and flexible mindset
• Opportunities for professional development
• Access to university facilities and resource
• A supportive and collaborative work environment

Meet the Organisation: Who We Are and What We Do

At The Birmingham City University International College, we pride ourselves on delivering excellent education and support services to our diverse student body. As a vital part of Birmingham City University, we foster an inclusive environment where students can thrive academically and personally. Join us and be part of a team dedicated to excellence in education.

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