Student Experience Officer

English Path; Langley; On-site; GBP 30,000 - 42,000; Full time

Job summary

English Path is seeking a Student Experience Officer in London to guide students through the journey from pre-arrival to departure, ensuring a high-quality experience across welfare, accommodation and activities.

The role focuses on accommodation coordination, host family onboarding, and ensuring safe, welcoming homestays in line with English Path standards and British Council expectations. On-site role, with peak period coverage.

Qualifications

• Previous experience in customer service, hospitality or student services.
• Experience in international/multicultural environment desirable.
• Experience with accommodation or host family coordination desirable.
• Excellent administrative and organisational skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional, approachable and student-focused.
• Strong attention to detail and problem solving.
• Good working knowledge of Microsoft Office and database/CRM systems.
• Knowledge of safeguarding practices desirable.
• Safeguarding commitment and background checks may be required.

Responsibilities

• Support and enhance the overall student experience from pre-arrival to departure.
• Act as a key contact for student welfare, accommodation and general enquiries.
• Coordinate student arrivals, inductions, departures and airport transfers.
• Manage accommodation bookings and relationships with host families and providers.
• Resolve welfare, safeguarding and accommodation concerns professionally.
• Maintain accurate records using internal systems.
• Monitor attendance and student feedback to improve satisfaction.
• Assist with safeguarding, safety procedures and compliance.
• Provide front-line support via email, phone and in person during peak periods.
• Support social activities and wider operational administration.

Skills

Customer service

Hospitality

Accommodation coordination

Administrative skills

Microsoft Office

CRM systems

Communication

Problem-solving

Tools

CRM systems

Microsoft Office

Job description

fully On-site. Key Responsibilities: Support and enhance the overall student experience from pre-arrival to departureAct as a key contact for student welfare, accommodation and general enquiriesCoordinate student arrivals, inductions, departures and airport transfersManage accommodation bookings and support relationships with host families and providersResolve student welfare, safeguarding and accommodation concerns professionally and efficientlyMaintain accurate student, accommodation and compliance records using internal systemsMonitor attendance, student feedback and engagement to improve student satisfactionSupport safeguarding, British Council compliance and health & safety proceduresAssist with social activities, excursions and wider operational administrationProvide professional front-line support via email, phone and in person, including during peak periods and emergency rota cover

Essential Skills & Experience: Previous experience in customer service, hospitality, accommodation education or student services.Experience working in an international or multicultural environment desirable.Experience with accommodation or host family coordination desirable.Excellent administrative and organisational skills.Strong communication and interpersonal skills.Ability to manage multiple priorities in a fast-paced environment.Professional, approachable and student-focused manner.Strong attention to detail and problem-solving ability.Good working knowledge of Microsoft Office and database/CRM systems.Knowledge of safeguarding and welfare practices desirable. Safeguarding Commitment: English Path is committed to safeguarding and promoting the welfare of young people and vulnerable adults. We expect all staff to share this commitment. The successful candidate will be required to undergo relevant background checks.

English Path is a rapidly growing international language school delivering immersive English, French, and German learning experiences across the UK, Europe, North America, and the Middle East. We are currently seeking a Student Experience Officer in London. As a Student Experience Officer, your role is to support all aspects of the student journey, from pre-arrival through to departure, ensuring students receive a high-quality experience throughout their time at English Path. About the Role: The Student Experience Officer is a highly student-focused operational role and one of the main points of contact for students, agents, accommodation providers, host families and visitors at English Path Stratford. The role has a particular focus on accommodation coordination and host family onboarding, helping ensure students are placed in safe, suitable and welcoming accommodation environments in line with English Path standards and British Council expectations. Please Note: This role is based