Student Experience & Welfare Coordinator

English Path; City Of London; On-site; GBP 23,000 - 32,000; Full time

Job summary

English Path is a rapidly growing international language school seeking a Student Experience Officer in London. You will be a primary contact for students, agents, accommodation providers, host families and visitors, focusing on accommodation onboarding and ensuring safe, welcoming housing aligned with English Path standards.

The role centers on delivering high-quality student experiences, coordinating arrivals, safeguarding, and supporting administration while adhering to British Council

Qualifications

• Experience in customer service, hospitality, accommodation education or student services.
• Experience working in an international or multicultural environment desirable.
• Excellent administrative and organisational skills.

Responsibilities

• Support and enhance the overall student experience from pre-arrival to departure.
• Act as a key contact for student welfare, accommodation and general enquiries.
• Coordinate student arrivals, inductions, departures and airport transfers.
• Manage accommodation bookings and relationships with host families and providers.
• Maintain records using internal systems and ensure compliance.
• Provide professional front-line support via email, phone and in person.

Skills

Customer service

Organisational skills

Communication

Multicultural environment

Microsoft Office

Tools

CRM systems

Job description

English Path is a rapidly growing international language school seeking a Student Experience Officer in London. You will be a primary contact for students, agents, accommodation providers, host families and visitors, focusing on accommodation onboarding and ensuring safe, welcoming housing aligned with English Path standards.

The role centers on delivering high-quality student experiences, coordinating arrivals, safeguarding, and supporting administration while adhering to British Council