Student Experience Manager

Dunhillmedical; Sheffield; Hybrid; GBP 39,000 - 47,000; Part time

Benefits offered by this job

Flexible working opportunities

Hybrid working

Staff discounts

Job summary

The University of Sheffield is inviting applications for a Part-time Student Experience Manager to lead the Education and Student Experience team, ensuring high-quality, inclusive learning experiences for all students. You will coordinate student voice activities, oversee attendance and progression, and drive strategic objectives in collaboration with key school and university stakeholders.

The role requires strong leadership, excellent communication, and a proactive approach to compliance and

Qualifications

• Educated to A Level standard with GCSE Maths and English.
• Experience in a professional/managerial role, ideally within Higher Education.
• Effective communication skills, both written and verbal and the ability to negotiate with colleagues at all levels.
• High IT literacy; proficient in Microsoft Office and Google applications and able to learn new software quickly.
• Experience leading, reviewing, managing and motivating a team to deliver high quality service.
• Experience of process and policy design and improvement.
• Self-motivated, autonomous with good judgement on when to refer complex issues.

Responsibilities

• Support the delivery of the School’s strategic Action Plan related to Student Experience.
• Lead the Education and Student Experience team and ensure adequate coverage.
• Oversee student voice activities and related processes (NSS, TellUs, committees).
• Ensure compliance with statutory and regulatory requirements at School level.
• Oversee attendance, complaints and student progression processes.
• Develop inclusive processes supporting Equality legislation and learning support.
• Lead for Fitness to Practice where required.
• Coordinate student events, welcome and induction materials aligned with the University framework.

Skills

Effective communication

IT literacy

Team leadership

Customer service

Collaboration

Decision making

Education

A Level with GCSE Maths and English

Experience in professional/managerial role

Tools

Microsoft Office

Google applications

Job description

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Student Experience Manager

Overview

As Student Experience Manager, you will oversee and manage staff to deliver a high quality, inclusive and accessible learning experience for all students. You will support students, actively seeking out and responding to ‘the student voice’ (via student-staff committees, NSS, TellUs) to enhance the student journey from induction to graduation.

Working collaboratively with the School Director of Education and School Manager, you will support the delivery of strategic objectives. You will improve the experience for students within the School, leading on relevant external compliance requirements and driving forward student voice initiatives. You will work collaboratively with the Education Manager to allocate responsibilities in a fair and equitable manner and oversee the work of team members to ensure a joined up approach for students and staff.

The successful candidate will have an excellent understanding of student related issues. An experienced line manager, they will be a strong leader of people and will be able to work collaboratively with colleagues across the institution to ensure student experience activities are delivered effectively and efficiently in line with University policies.

Main duties and responsibilities

• Working closely with the School Director of Education and School Manager to support the delivery of the School ’ s strategic Action Plan in relation to Student Experience.
• Leadership of the Student Experience Professional Service function, including line management of staff within the Education and Student Experience team as appropriate, taking an overview of activities and ensuring cover in absence.
• Oversight and management of all School student voice activities and related processes, including:
  • developing and delivering the School ’ s student voice strategy;
  • management of NSS, TellUS and other evaluation mechanisms, reviewing and interpreting data and feedback to develop and implement appropriate actions and ongoing monitoring, and ensuring the closure of the feedback loop;
  • oversight of the School ’ s Student-Staff Committee and the engagement of student representatives.
• Ensure the School complies with relevant statutory and regulatory requirements whilst supporting students to successfully complete their studies. Act as the Safeguarding and Prevent School Contact; ensuring that the University ’ s arrangements for keeping children and young people safe are implemented at a school level.
• Oversee the delivery of all School student attendance requirements, to ensure the School complies with all statutory requirements whilst supporting students to successfully complete their studies, in line with the University Student Attendance Monitoring policy.
• Management of academic complaints and appeals and student complaints.
• Support student engagement and academic progression, overseeing activity and ensuring targeted action as appropriate.
• Oversight of the development and delivery of inclusive processes that support all students, including related to Extenuating Circumstances, Learning Support Plans and responding to the participation element of the institution ’ s Access and Participation Plan and the requirements of Equality legislation.
• Lead for Fitness to Practice in the School where required.
• Oversight of all student facing events/materials and communications, including the welcome and induction activities, ensuring these are aligned with the University Welcome and Induction framework, and student handbooks.
• Responsible for development and implementation of all student community building activities.
• Active participation in relevant committees including School Education Committee and other committees/groups as appropriate.
• Support colleagues in the wider Education and Student Experience Team to ensure that the School is able to deliver the full remit of its responsibilities in a timely and effective manner.
• Carry out other duties, commensurate with the grade and remit of the post.

Person specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Essential/ Desirable

Assessment Stage

Educated to A Level standard with GCSE Maths and English (or equivalent experience).

Previous experience in a professional / managerial role, ideally within a Higher Education or similarly complex environment.

Effective communication skills, both written and verbal and the ability to negotiate with colleagues of all levels to deliver effective outcomes.

A high level of IT literacy, including extensive knowledge of Microsoft Office and Google applications, and the ability to learn new software.

Experience of leading, reviewing, managing, and motivating a team to achieve high quality service delivery and support colleagues to achieve to their full potential

Experience of process and policy design and improvement, e.g. developing and implementing service improvements.

Highly motivated and able to work and make decisions autonomously combined with an understanding of when to refer more complex issues to senior colleagues.

Ensure tasks are completed in a timely and efficient manner prioritising effectively to plan for conflicting deadlines, whilst managing unscheduled tasks as required.

Excellent customer service and networking skills demonstrating a flexible and collegiate approach to working, with high levels of discretion and confidentiality as required.

Ability to work collaboratively to achieve strategic aims of the School and University using creative approaches to problem solving, with an appreciation of longer-term implications of actions taken.

£38,784 - £47,389 per annum. Potential to progress to £51,753 per annum through sustained exceptional contribution.

Grade

7

Contract type

Part-time - Open-ended – Hybrid – 50%, a full day on Wednesdays and Fridays and a half day on Thursdays.

Further information

Line manager

School Manager

Direct reports

Student Experience Officer, Inclusion & Disability Liaison Officer

For informal enquiries about this job contact

Sarah Moga, Student Experience Manager: on [e-mail].

Next steps in the recruitment process

It is anticipated that the selection proces s will take place on the week commencing 23 November 2026. We plan to let candidates know if they have progressed to the selection stage on the week commencing 09 November 2026. Contact [e-mail] if you require any reasonable adjustments.

A minimum of 41 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

Flexible working opportunities, including hybrid working for some roles.

A wide range of discounts and rewards on shopping, eating out and travel.

A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).

Recognition Awards to reward staff who go above and beyond in their role.

A commitment to your development access to learning and mentoring schemes; integrated with our Academic Career Pathways and Professional Services Shared Skills Framework.

A range of generous family-friendly policies

paid time off for parenting and caring emergencies

support for those going through the menopause

paid time off and support for fertility treatment

We are a Disability Confident Employer. If you have a disability and meet the essential criteria you will be invited to interview.

Closing Date :02/11/2026

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

The University of Sheffield

Western Bank

Sheffield

S10 2TN

[phone]