College Services Advisor

Morley College; City of Westminster; Presencial; GBP 28.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Generous annual leave

Bank Holidays

Christmas closure

Pension scheme

Employee discounts

Course discount

Season ticket loans

Cycle to work

On site cafeterias

Creative exhibitions

Friendly colleagues

Descripción de la vacante

Morley College London is seeking a friendly, professional College Services Advisor to welcome students, prospective students and visitors. You will guide applicants through enrolment and fees, advise on financial support, and help keep accurate records across enrolment systems.

You will work in a busy environment, handling enquiries by phone, email and in person, while safeguarding and student welfare remain priorities. A collaborative team atmosphere and excellent service are essential.

Formación

• Excellent customer service and communication skills.
• Ability to assist students through applications and enrolment with clear guidance.
• Experience using enrolment and financial information systems is desirable.

Responsabilidades

• Create a warm, welcoming and professional environment for students, prospective students and visitors.
• Support students through the application and enrolment process, providing clear and accurate guidance.
• Provide information and advice on student financial support, including loans and bursaries.
• Develop a strong understanding of day-to-day operation to provide knowledgeable support.
• Provide high level of advice in person, over the telephone and via email.
• Use enrolment systems to enrol students with accurate records and in line with procedures.
• Process fee payments and undertake administrative duties, including recording daily takings.
• Support Open Days and events with helpful advice.
• Operate the College telephone system and relay messages when required.
• Work across the College to provide a consistent, reliable and high-quality service.
• Remain alert to student welfare and safeguarding concerns per policy.

Conocimientos

Customer service

Communication skills

Face-to-face enquiries

IT skills

Attention to detail

Team collaboration

Descripción del empleo

We are looking for a friendly, professional and approachable College Services Advisor to join our team. This is a varied, people-focused role where you will often be one of the first points of contact for our students, prospective students and visitors. You will provide a warm welcome and high-quality information, advice and support, helping people navigate everything from applications and enrolment to fees and financial support. About the role Working as part of our College Services team, you will:

• Create a warm, welcoming and professional environment for students, prospective students and visitors.
• Support students through the application and enrolment process, providing clear and accurate guidance.
• Provide information and advice on student financial support, including Advanced and Higher Learning Loans and bursaries.
• Develop a strong understanding of the day-to-day operation of the centre so that students receive knowledgeable and well-rounded support.
• Provide a high level of advice and assistance in person, over the telephone and via email.
• Use the College's enrolment systems to enrol students, ensuring information is recorded accurately and in accordance with College procedures.
• Process fee payments and undertake associated administrative duties, including maintaining accurate enrolment records and recording daily takings.
• Support College Open Days and events, providing prospective students and visitors with helpful and professional advice.
• Operate the College telephone system, directing calls and taking and relaying messages when required.
• Work closely and communicate effectively with colleagues across the College to provide a consistent, reliable and high-quality service across our centres.
• Remain alert to student welfare and safeguarding concerns and escape these appropriately in accordance with the College's safeguarding policies and procedures. We are looking for someone who genuinely enjoys helping people and understands the importance of providing an excellent student and customer experience.

You will be confident communicating with a wide range of people and comfortable working in a busy environment where priorities can change throughout the day.

You will bring:

• Excellent customer service and communication skills.
• A friendly, welcoming and professional approach.
• Confidence in dealing with enquiries face-to-face, by telephone and through digital channels.
• Good administrative and IT skills, with a strong focus on accuracy and attention to detail.
• The ability to explain information clearly and sensitively.
• A collaborative approach and the ability to build positive working relationships with colleagues.
• The ability to remain calm and helpful when dealing with a busy workload or challenging enquiries.
• A strong commitment to student welfare, safeguarding, equality, diversity and inclusion.

Why join us?

This is an opportunity to take on a varied and rewarding role where no two days are quite the same. You will be part of a team that plays an important role in the student journey, from someone's first enquiry about studying with us through to successful enrolment and beyond. If you are approachable, organised and passionate about providing outstanding service, we would love to hear from you.

Established in 1889, and with our roots stretching back even further, Morley College London is one of the country's oldest and largest specialist providers of adult education. We provide long-term, sustainable and affordable programmes of lifelong learning across three centres - North Kensington, Chelsea and Waterloo - including 16-19 provision at North Kensington and Chelsea.

£28,419 - £30,551 per annum inclusive of London
We Permanent Morley College London

Are you passionate about delivering excellent customer service and helping students get the best possible start to their college journey?, As well as joining a creative, innovative leading London College focused on social justice and providing excellent teaching and learning opportunities for all, there are plenty of other rewards for working at Morley College London:

• Generous annual leave allowance (32 days) plus Bank Holidays
• Christmas closure period
• Excellent pension scheme with generous employer contributions
• Access to an employee retail savings platform, offering significant discounts at most major retailers
• 100% discount on the cost of undertaking a Morley course of your choice
• Season ticket loans and cycle to work scheme
• On site cafeterias
• A busy events calendar, offering you the chance to attend regular Morley creative exhibitions, student awards, dances, concerts and more
• A lovely work environment, surrounded by creative arts, music and friendly, helpful colleagues