Student Experience Concierge — Front Desk & Support

Central Operations; Wolverhampton; On-site; GBP 16,000 - 20,000; Part time

Benefits offered by this job

25 days holiday plus bank holidays

Discounts and other perks

Birthday day off

Cycle-to-work scheme

Charity days

Job summary

Homes for Students is seeking a Resident Services Assistant at Chambers 51 in Wolverhampton. You will deliver warm reception, help desk support and essential admin tasks, ensuring a smooth experience for students, visitors and staff.

Ideal candidates excel in customer care, possess strong IT skills, and can manage multiple inquiries with a friendly, professional approach. This on-site role requires excellent communication and organisational abilities.

Qualifications

• Exceptional customer service skills, always displaying a helpful and patient attitude.
• Experience using Microsoft Office software.
• Quick and efficient learning ability.
• Proficient in presenting information accurately, professionally, and appropriately.
• Experience prioritising workload to meet competing deadlines without close supervision.
• Team player with a flexible approach.
• Previous customer service experience is desirable.

Responsibilities

• Provide a warm, friendly meet and greet, reception support and help desk assistance.
• Contribute to back-office functions, providing admin support to operations and the General Manager.
• Support open days, intake days and departures and assist students, visitors, and external contacts daily.
• Deliver cheerful, attentive reception services and uphold high customer care standards.
• Handle inquiries via email, website, telephone and in person with accurate information.
• Operate a professional helpdesk and respond to student queries promptly and helpfully.
• Stay organised and address complaints as a skilled problem solver.

Skills

Exceptional customer service

Communication skills

Team player

Present information clearly

Workload prioritisation

Customer service experience desirable

Tools

Microsoft Office

Job description

Homes for Students is seeking a Resident Services Assistant at Chambers 51 in Wolverhampton. You will deliver warm reception, help desk support and essential admin tasks, ensuring a smooth experience for students, visitors and staff.

Ideal candidates excel in customer care, possess strong IT skills, and can manage multiple inquiries with a friendly, professional approach. This on-site role requires excellent communication and organisational abilities.