Student Experience & Academic Records Administrator

GBS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Pension scheme

Tuition reimbursement

Flexible Benefits

Perks@Work discounts

Wellbeing centre

Employee referral scheme

Discretionary bonus

Job summary

GBS is seeking an Academic Service Administrator in London/Leeds/Birmingham/Manchester (On-Site) to support the Registry department in handling student records, enrolment, assessments and graduation processes, ensuring accuracy and a high-quality student experience.

You will be the link between faculty, students and institutional success, with responsibilities across withdrawals, enrolment support and board administration in a fast-paced higher education environment.

Qualifications

• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff.
• Good attention to detail.
• Ability to work well as part of a team.
• Willingness to travel between university sites and occasional travel off-site.
• GDPR awareness and handling confidential information.

Responsibilities

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
• Support Enrolment activities for all partners.
• Support the administration for the preparation of Assessment Boards.
• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
• Inputting of board outcomes onto Student Records System.

Skills

MS Office proficiency

Excellent communication

Customer/student focus

Attention to detail

Teamwork

Job description

GBS is seeking an Academic Service Administrator in London/Leeds/Birmingham/Manchester (On-Site) to support the Registry department in handling student records, enrolment, assessments and graduation processes, ensuring accuracy and a high-quality student experience.

You will be the link between faculty, students and institutional success, with responsibilities across withdrawals, enrolment support and board administration in a fast-paced higher education environment.