Student Experience Coordinator - Academic Services

GEDU Services Pvt. Ltd.; Greater London; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Flexible Benefits: Cycle to Work, Tech

Perks@Work discounts

Wellbeing centre

Referral scheme £500

Discretionary annual performance bonus

Job summary

GEDU Global Education is seeking an Academic Services Administrator to provide essential support to the Academic Services and Registry teams across London, Leeds, Birmingham and Manchester. You will be the link between staff, students and institutional operations, ensuring accurate records and smooth academic processes.

You will handle student withdrawals, updates to the student records system, enrolment support for partners, and preparation for Assessment Boards, while delivering outstanding

Qualifications

• Higher Education experience.
• Customer/student focused approach.
• Strong IT skills in MS Office.
• Excellent communication via email and phone.
• Team player and able to work under pressure.
• Willingness to travel between university sites.
• Commitment to GDPR and confidentiality.
• Flexible during peak periods and deadlines.

Responsibilities

• Process student withdrawals, interruptions and cancellations within agreed time scales.
• Update the Student Record System daily to ensure data accuracy.
• Support enrolment activities for all partners.
• Assist with administration for Assessment Boards.
• Handle queries by phone, letter, email and face-to-face from staff and students.
• Input board outcomes onto the Student Records System.

Skills

Higher Education exp

Customer focus

MS Office

Communication skills

Team player

Deadline driven

Travel to sites

GDPR confidentiality

Problem solving

Tools

MS Office

Job description

GEDU Global Education is seeking an Academic Services Administrator to provide essential support to the Academic Services and Registry teams across London, Leeds, Birmingham and Manchester. You will be the link between staff, students and institutional operations, ensuring accurate records and smooth academic processes.

You will handle student withdrawals, updates to the student records system, enrolment support for partners, and preparation for Assessment Boards, while delivering outstanding