Academic Services Administrator

GBS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Pension scheme

Tuition reimbursement

Flexible Benefits

Perks@Work discounts

Wellbeing centre

Employee referral scheme

Discretionary bonus

Job summary

GBS is seeking an Academic Service Administrator in London/Leeds/Birmingham/Manchester (On-Site) to support the Registry department in handling student records, enrolment, assessments and graduation processes, ensuring accuracy and a high-quality student experience.

You will be the link between faculty, students and institutional success, with responsibilities across withdrawals, enrolment support and board administration in a fast-paced higher education environment.

Qualifications

• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff.
• Good attention to detail.
• Ability to work well as part of a team.
• Willingness to travel between university sites and occasional travel off-site.
• GDPR awareness and handling confidential information.

Responsibilities

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
• Support Enrolment activities for all partners.
• Support the administration for the preparation of Assessment Boards.
• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
• Inputting of board outcomes onto Student Records System.

Skills

MS Office proficiency

Excellent communication

Customer/student focus

Attention to detail

Teamwork

Job description

Department: Registry

Location: London, Leeds, Birmingham and Manchester (On-Site)

Type of Contract: Permanent/Full-Time

Salary: £27,500

Our Vision: Changing Lives through Education

What We Do: Our Registry department supports every stage of the student journey but managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high quality experience of all our students.

The Role

As an Academic Service Administrator, you will play a vital role in shaping the student experience by delivering exceptional administrative support and ensuring smooth academic operations. You will be acting as the vital link between faculty, students and institutional success. If you are passionate about higher education, thrive in fast-paced environment and want to make a genuine impact in education,

This role is not eligible for visa sponsorship!

What The Role Involves

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
• Support Enrolment activities for all partners.
• Support the administration for the preparation of Assessment Boards.
• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
• Inputting of board outcomes onto Student Records System.

About You

• Higher Education experience
• Customer/student focused approach.
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
• Good attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.

Desirable

• A can-do attitude with well-developed problem-solving skills
• Ability to use initiative and judgement to resolve matters.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.