Academic Services Administrator

Global Banking School; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Tuition reimbursement

Flexible benefits

Perks@Work access

Referral scheme

Discretionary annual bonus

Job summary

GEDU Global Education in London is seeking an Academic Services Administrator to support the Registry by delivering essential administrative service across the student journey, including records, enrolment, assessments and graduation.

The role requires Higher Education experience, a customer-focused approach, strong IT skills (MS Office), and excellent communication. Travel between GBS sites and occasional off-site travel may be necessary to meet deadlines.

Qualifications

• Higher Education experience.
• Customer/student focused approach.
• Strong IT skills with proficiency in MS Office applications (Excel, Word, Outlook).
• Excellent communication skills (email and phone) across all staff levels.
• Good attention to detail.
• Ability to work well as part of a team.
• Ability to work under pressure and meet deadlines.
• Willingness to work additional hours at peak periods and travel between GBS sites.
• Ability to handle confidential and sensitive information per GDPR.

Responsibilities

• Process withdrawals, interruptions, cancellations within agreed time scales to meet KPIs.
• Update the Student Record System daily to ensure data accuracy.
• Support Enrolment activities for all partners.
• Assist with administration for Assessment Boards preparation.
• Handle queries by phone, letter, email and face-to-face from staff and students.
• Input board outcomes into the Student Records System.

Skills

Customer focus

MS Office

Communication

Attention to detail

Teamwork

Work under pressure

Travel flexibility

GDPR awareness

Tools

MS Excel

MS Word

Job description

Job Description

Department: Registry

Location: London, Leeds, Birmingham and Manchester (On-Site)

Type of Contract: Permanent/Full-Time

Salary: £27,500

Our Vision: Changing Lives through Education

What We Do: Our Registry department supports every stage of the student journey but managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high quality experience of all our students.

The Role: As an Academic Service Administrator, you will play a vital role in shaping the student experience by delivering exceptional administrative support and ensuring smooth academic operations. You will be acting as the vital link between faculty, students and institutional success. If you are passionate about higher education, thrive in fast-paced environment and want to make a genuine impact in education.

The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services.

This role is not eligible for visa sponsorship!

What the role involves:

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.
• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.
• Support Enrolment activities for all partners.
• Support the administration for the preparation of Assessment Boards.
• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.
• Inputting of board outcomes onto Student Records System.

About You:

• Higher Education experience
• Customer/student focused approach.
• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.
• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff
• Good attention to detail
• Ability to work well as part of a team
• Ability to work under pressure and to deadlines.
• Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site
• Ability to handle confidential and sensitive information, within the requirements of GDPR
• At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.

Desirable:

• A can-do attitude with well-developed problem-solving skills
• Ability to use initiative and judgement to resolve matters.

What we offer:

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

About Us

GEDU Global Education is a dynamic and innovative group of education providers.

Across our institutions, programmes are designed to have a direct impact on the lives of our students, apprentices and trainees; to equip them with the skills, knowledge and experience necessary for success in their chosen field.