Administrator - Academic Services

GBS; Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

8 public holidays

Workplace pension scheme

Tuition reimbursement

Cycle to Work

Perks@Work discounts

Wellbeing centre

Employee referral bonus

Job summary

GBS is seeking an Academic Service Administrator in Manchester to provide vital administrative support for the Registry and Academic Services teams. You will manage student records, support enrolment and assessment boards, and serve as the link between faculty, students and institutional success.

The role demands strong IT skills, excellent communication, attention to detail and the ability to work under pressure while travelling between sites when required.

Qualifications

• Higher education experience is essential.
• Customer-focused approach for students and staff.
• Strong IT skills in MS Office are required.
• Excellent written and spoken communication.
• Good attention to detail and teamwork are important.
• Willingness to travel between university sites when needed.

Responsibilities

• Process student withdrawals, interruptions, and cancellations within KPIs.
• Update the Student Record System daily with accurate data.
• Support enrolment activities for all partners.
• Assist in preparing Assessment Boards.
• Handle queries by phone, letter, email and in person from staff and students.
• Enter board outcomes into the Student Records System.

Skills

MS Office proficiency

Customer focus

Excellent communication

Attention to detail

Team collaboration

Education

Higher Education experience

Tools

MS Office

Job description

Department: Registry

Location: Manchester (On-Site)

Type of Contract: Permanent/Full-Time

Salary: £27,500

Our Vision: Changing Lives through Education

What We Do: Our Registry department supports every stage of the student journey but managing records, enrolment, assessments, and graduation to ensure a smooth, accurate and high quality experience of all our students.

The Role:

As an Academic Service Administrator, you will play a vital role in shaping the student experience by delivering exceptional administrative support and ensuring smooth academic operations. You will be acting as the vital link between faculty, students and institutional success. If you are passionate about higher education, thrive in fast-paced environment and want to make a genuine impact in education.
The Academic Services Administrator will provide support to all staff within the Academic Services Team and wider Registry Team. You will be responsible for specific administrative support within the area of Academic Services.

This role is not eligible for visa sponsorship!

What The Role Involves

• Processing student withdrawals, interruption of studies, cancellations etc within the agreed time scales to ensure departmental KPIs are met.


• Update the Student Record System on a daily basis, ensuring accuracy of the data being inputted.


• Support Enrolment activities for all partners.


• Support the administration for the preparation of Assessment Boards.


• To deal with queries by telephone, letter, e-mail and face to face from academic and Professional Services colleagues and students in relation to all areas of Academic Services.


• Inputting of board outcomes onto Student Records System.

About You

• Higher Education experience


• Customer/student focused approach.


• Strong IT skills with proficiency in MS Office applications such as Excel, Word, Outlook Mail.


• Excellent communication skills both via email and telephone as well as confident in dealing with all levels of staff


• Good attention to detail


• Ability to work well as part of a team


• Ability to work under pressure and to deadlines.


• Willingness to work additional hours at peak periods as necessary to ensure deadlines are met and a willingness to accept travel between university sites and occasional travel off-site


• Ability to handle confidential and sensitive information, within the requirements of GDPR


• At peak periods there may be a requirement to work flexibly as necessary and a willingness to travel between GBS sites as required.

Desirable

• A can-do attitude with well-developed problem-solving skills


• Ability to use initiative and judgement to resolve matters.

What We Offer

• 25 days annual leave, plus 8 public holidays


• 1-day extra leave per year of service, up to a maximum of 5 days


• Workplace pension scheme


• Tuition reimbursement for career development courses


• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more


• Perks@Work discounts platform, wellbeing centre and much more


• Reward and recognition programme


• £500 award employee referral scheme


• Discretionary annual performance bonus

“GBS has been a good place for professional growth. I have received great support from managers and colleagues who have encouraged me to develop new skills and take on more senior roles. Their mentorship has been invaluable to help me advance in my career.”

— Barbara Vargas (Professional Services Employee)

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.