Senior Academic Services Lead - Higher Education

GBS; Manchester; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension

Tuition reimbursement

Flexible Benefits

Perks@Work discounts

Reward and recognition programme

£500 employee referral scheme

Discretionary annual performance bonus

Job summary

GBS is seeking a Senior Academic Services Administrator to shape the student experience by leading top‑quality academic administration and ensuring smooth operations. You will act as a key link between faculty, students and institutional success.

You will supervise Academic Services Administrators and take responsibility for various areas of Academic Services, coordinating boards, enrolment and data integrity while upholding GDPR standards.

Qualifications

• Higher Education experience required.
• Experience supervising or managing staff.
• Ability to manage workload of team and self.
• Customer/student focused approach.
• Strong IT skills with MS Office applications.
• Excellent communication skills via email and telephone.
• Excellent attention to detail.
• Ability to work well as part of a team.
• Ability to work under pressure and to deadlines.
• Flexible, approachable with strong customer service ethic.
• Ability to handle confidential and sensitive information under GDPR.
• Willingness to travel between university sites and occasional travel off-site.

Responsibilities

• Supervise Academic Services Administrators and train new staff.
• Delegate workload to support delivery of Academic Services tasks.
• Collate and distribute information from partner agencies.
• Collate and store confidential documentation.
• Coordinate and support preparation of Assessment Boards, Exams and Enrolment.
• Ensure accuracy of information stored in the Student Management System.

Tools

MS Office (Excel, Word, Outlook)

Job description

GBS is seeking a Senior Academic Services Administrator to shape the student experience by leading top‑quality academic administration and ensuring smooth operations. You will act as a key link between faculty, students and institutional success.

You will supervise Academic Services Administrators and take responsibility for various areas of Academic Services, coordinating boards, enrolment and data integrity while upholding GDPR standards.