Student Communities Coordinator

London South Bank University; City Of London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday entitlement and benefits

Professional development

Flexible working

Supportive environment

Job summary

London South Bank University (LSBU) is seeking a proactive Student Communities Coordinator to lead the development and delivery of programmes that bring students together and strengthen belonging across our diverse university community.

You will manage a student workforce, coordinate large-scale events, and shape services informed by student insights. This role sits in the Library and Student Services, with opportunities for professional development and flexible approaches to work.

Qualifications

• Experience designing, delivering and evaluating inclusive community-building activities.
• Understanding of student wellbeing, safeguarding and risk management in HE or community settings.
• Experience with community development and engagement programmes.
• Experience supervising or managing staff and/or student teams.
• Experience in workforce development, coaching or delivering training.
• Commitment to equity, diversity and inclusion.
• Experience using data, feedback and performance measures to drive service improvement.
• Experience planning and delivering projects, programmes or events.
• Experience creating engaging communications and using social media to engage audiences.

Responsibilities

• Lead design, delivery and evaluation of inclusive student community activities.
• Develop belonging for residential, commuter, part-time and faith groups.
• Manage and mentor Student Ambassadors and Chaplains.
• Coordinate major events like Welcome, Open Days and community celebrations.
• Use data and feedback to set priorities and improve services.
• Ensure activities follow safeguarding and health & safety policies.
• Partner with internal/external teams to support wellbeing and success.
• Regular evening/weekend work to cover events.

Skills

Staff supervision

Event coordination

Community development

Data-driven improvement

Inclusion & wellbeing

Job description

About us

It's an important time to join London South Bank University (LSBU) Group. With the launch of our new LSBU Group Strategy, Connecting, we're shaping the future of tertiary education for a global, technology-driven economy - rooted in London.

Professional and technical education has been central to LSBU Group's mission since our founding in 1892. Today, as London's first integrated tertiary education group, we continue to lead the way on learner-centred, skills-focused education.

Comprising London South Bank University, South Bank Colleges and South Bank Academies, connectivity lies at the heart of all we do.

Since 2019, LSBU Group has grown beyond its three founding institutions to form a powerful network of learners, staff, alumni, employers and policymakers - united in our mission: to challenge social and economic inequalities through applied education, insight and partnership .

We are a powerhouse for inclusive education, enterprise and economic growth, connecting potential to opportunity and enabling people to thrive. Our Group network enables us to create learning pathways and connect people and organisations. This ensures learners are supported through the education system to achieve their full potential and can contribute their skills and energies locally and to wider society.

Our new strategy, Connecting , sets out a bold, ambitious vision for LSBU Group and it's developed in collaboration with colleagues, student groups, partners and stakeholders.

Focused on delivering good jobs for all our learners, we are proud to be employer and skills led, delivering excellent professional and technical teaching which supports future talent and careers to deliver impact for London and beyond.

Working for us

Our ambition is to create educational pathways that empower people of all backgrounds and talents to realise their aspirations, add to the knowledge base, and contribute their skills and drive to wider society.

To realise our ambition, we need people with energy, courage and imagination, who are enthused by our vision and recognise our values as theirs; people who bring ideas to enrich our approach to learning, research and innovation; collaborative people who love creating and spreading knowledge; brilliant people who seek growth and yearn to make a positive, personal difference.

At LSBU Group, you will get to contribute to a vibrant and dynamic culture, which is fuelled by purpose, built around people, and is genuinely diverse. You will be trusted and recognised for your unique contribution.

You will be part of a great team, turning your passion into purpose.

The role

Join a team that's passionate about creating a connected, inclusive and engaging student experience that helps every student feel they belong at LSBU.

We are looking for a proactive and creative Student Communities Coordinator to lead the development and delivery of programmes that bring students together, build meaningful connections and enhance the overall student experience across our diverse university community, this role will play a key part in strengthening student belonging, engagement and success.

This is an exciting opportunity for someone who is passionate about student engagement, community development and wellbeing. You'll lead impactful initiatives, coordinate large-scale events, work with a diverse student workforce and help shape services that positively influence the student experience.

As a key member of the Library and Student Services team, you will:

• Lead the design, delivery and evaluation of an inclusive programme of student community activities, events and engagement initiatives
• Develop opportunities that strengthen connection and belonging for residential, commuter, part-time, apprentice and faith and identity-based student groups
• Manage and develop a team of Student Ambassadors and Chaplains, including recruitment, training, deployment and performance management
• Coordinate major student-facing events including Welcome, arrivals, departures, religious festivals, Open Days and community celebrations
• Use student insight, engagement data and feedback to identify priorities and continuously improve services and programmes
• Ensure all activities are delivered safely and in accordance with safeguarding, health and safety and university policies
• Build strong relationships with internal and external partners to support student wellbeing, engagement and success

This role will involve regular evening and weekend working to support student events, community activities and university-wide programmes.

Appointment to this post will be subject to an enhanced disclosure from the Disclosure and Barring Service.

Why Join Student Services?

You’ll join a team committed to delivering an outstanding student experience and supporting student success through innovative, inclusive and evidence-based services.

As Student Communities Coordinator, you’ll have the opportunity to:

• Lead programmes that make a genuine difference to students' sense of belonging and university experience
• Manage and develop a dynamic student workforce
• Shape community engagement initiatives informed by student insight and data
• Build valuable experience in student services, community development and programme management
• Work within a supportive and inclusive environment where your ideas and contributions matter
• Access professional development opportunities to grow your skills and career

What you will bring

We’re looking for someone with energy, creativity and a passion for building thriving student communities. You will have:

• Experience of designing, delivering and evaluating inclusive community-building activities
• Understanding of student wellbeing, safeguarding and risk management within a higher education or community setting
• Experience of community development and engagement programme
• Experience of supervising, developing or managing staff and/or student teams
• Experience of workforce development, coaching or delivering training
• Knowledge and commitment to equity, diversity and inclusion
• Experience of using data, feedback and performance measures to demonstrate impact and drive service improvement
• Experience of planning and delivering projects, programmes or events
• Experience of creating engaging communications and using social media to engage audiences

You will take pride in delivering high-quality services, creating welcoming and inclusive communities, and helping students make the most of their time at LSBU.

Benefits

As a leading Higher Education Institution LSBU offers staff a highly competitive benefits package including holiday entitlement starting at 26.5 days per annum, professional development opportunities and flexible working. Full details on the range of benefits we offer can be found here.

The person specification for this role alongside applicant guidance on what to submit within your application can be found within the candidate pack attached.

For an informal conversation ahead of applying please feel free to contact the hiring manager for this position, Alan Taylor, Head of Sport and Student Communities: [e-mail]

The closing date for applications is Sunday 1st November23.59 pm

Interview/assessment - Monday 9th November

We are happy to talk flexible working and reasonable adjustments and aim to make our recruitment and selection process accessible to all, please contact us to discuss any support you need. The diversity of LSBU's staff and students is a source of our strength and the richness of ideas and perspectives that this diversity brings makes LSBU a unique place to work.

If you have any questions related to your application, please email the recruitment team [e-mail]

We reserve the right to close the vacancy early, should we receive sufficient applications.