Student Engagement Administrator

Birkbeck University London; City Of London; Hybrid; GBP 31,000 - 35,000; Full time

Benefits offered by this job

31 days paid leave

Pension scheme

Flexible working

Hybrid work

Central London location

Job summary

Birkbeck University London is seeking a Student Engagement Administrator to join the central Student Engagement Team. The role provides friendly, reliable administrative support to help students stay connected with their studies and access support when needed.

You will monitor queries, respond to routine inquiries, and escalate complex questions. You will also coordinate busy diaries and meetings, manage records, and help develop clear processes while supporting multiple workstreams.

Qualifications

• Experience in administrative or reception roles.
• Ability to manage queries and maintain accurate records.
• Familiarity with spreadsheets or simple data tracking.

Responsibilities

• Manage queries via shared inbox and other channels.
• Coordinate diaries and arrange meetings with colleagues.
• Record actions, circulate papers and follow up on tasks.

Skills

Organisation

Communication

Excel

Tools

Microsoft Excel

Job description

Would you like to begin or develop a career in university administration while helping students get the most from their studies?

We are looking for a Student Engagement Administrator to join our central Student Engagement Team at Birkbeck. You will provide friendly, reliable, and well-organised administrative support for work that helps students stay connected with their studies and access support when they need it.

Managing queries will be an important part of your day-to-day role. You will monitor the team's shared inbox and other communication channels, respond to routine enquiries from students and colleagues, and make sure more complex questions are passed to the right person or service. You will need to communicate clearly and sensitively, keep accurate records, and feel comfortable asking for guidance when you are unsure.

You will also help us manage busy diaries and coordinate meetings involving colleagues from across Birkbeck. This will include arranging suitable dates, sending invitations, circulating papers, recording actions, and following up with colleagues. Good organisation and attention to detail will be particularly important, as you will often be supporting several pieces of work at the same time.

Other responsibilities

• supporting student communications by email, text, and telephone;
• maintaining student records and team trackers;
• helping to gather attendance and engagement information;
• supporting the administration of Personal Tutor allocations;
• providing administrative support for School Engagement and Retention Groups; and
• helping the team develop clear and consistent processes.

You will regularly use spreadsheets and other digital systems to check and organise information. Confidence using Microsoft Excel or similar software would therefore be helpful. You do not need advanced Excel skills, but you should be comfortable working carefully with information, identifying anything that is missing or inconsistent, and producing straightforward summaries.

This role could suit someone applying for a first administrative position, as well as someone who already has relevant experience and wishes to grow their skills and knowledge. You may have developed your skills through employment, study, volunteering, an apprenticeship, or a placement. Previous experience in higher education is not essential. What matters most is that you can organise your work, communicate helpfully, learn new systems, and provide a reliable service.

You will join a supportive team at an exciting stage in its development. We will help you build your knowledge of student engagement, query management, meeting administration, university systems, and working with colleagues across different teams. There will also be opportunities to contribute ideas as we develop and improve our services.

If you enjoy organising information, coordinating diaries, responding helpfully to queries, and being part of work that supports students, we would be pleased to hear from you.

Contract

This role is offered on an open-ended basis. This is a full-time role, working 35 hours per week with hybrid working available for up to three days per week.

Closing date

Sunday 25 October 2026. Interviews will be held on Tuesday 17 November 2026.

Salary and benefits

Grade 4 of the College's London Pay Scale which is £31,234 rising to £34,827 per annum.

Birkbeck offers a competitive salary and pension scheme, 31 days paid leave, flexible working arrangements and some of the most generous benefits in the HE sector, all while being located right in the heart of Central London.

The salary quoted is on the College's London Pay Scale which includes a consolidated Weighting/Allowance which applies only to staff whose normal contractual place of work is in the London area.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.