Senior Coordinator (Student Casework)

Kingston University; Royal Borough of Kingston upon Thames; Sur place; GBP 36 000 - 44 000; Plein temps

Résumé du poste

Kingston University is seeking a capable administrator to manage a busy caseload across student casework, including mitigating circumstances and conduct cases. You will advise staff and students, and contribute to training, policy research, and policy development across the university.

The role focuses on developing expertise in student casework, supporting academic and professional staff, and engaging in pan-university enhancement projects. A strong HE administration background is essential.

Qualifications

• Strong foundation in student administration in higher education (HE).
• Experience in supporting and advising on student casework including mitigating circumstances, misconduct, and complaints.

Responsabilités

• Maintain an active and busy caseload relating to student casework.
• Provide expert advice and guidance to academic and professional staff as well as to students.
• Design and deliver training and guidance materials and contribute to policy development.

Description du poste

The post-holder will be required to maintain an active and busy caseload relating to all aspects of student casework, such as mitigating circumstances, academic and non-academic misconduct and student complaints, often being required to take the role of case co-ordinator and clerk. You will provide expert advice and guidance to academic and professional support staff as well as to students. You may also be involved in designing and delivering training and guidance materials, preparing annual reports, contributing to policy research and participating in pan-university enhancement projects and working groups.

We are looking for an individual with a strong foundation in student administration in HE and some experience in supporting and advising on matters related to a range of different student casework such as mitigating circumstances, academic and non-academic misconduct and student complaints. The successful candidate will have a good understanding of these student casework regulations and policies the challenges they present. This post would suit someone who is looking to further develop their knowledge and understanding of these areas and who is looking to gain further confidence in providing expert advice and guidance to colleagues and students, designing and delivering staff development and contributing to research and the ongoing development of policies related to Student Casework.

The Academic Services Directorate includes Research & Impact, Knowledge Exchange, Academic Registry, Quality Assurance and Enhancement, the Learning and Teaching Enhancement Centre, Corporate Affairs and Development, Alumni Relations & Engagement (DARE). Collectively the Directorate supports academics in their research and KE activities and supports some of the University’s governance and decision-making committees, maintains academic regulations, develops and implements academic policies, oversees the quality and standards of academic provision and leads the development of education practices across the University.

The Directorate is responsible for stimulating cutting edge research, impact and knowledge exchange and supporting a vibrant community of graduate research students, to increase the volume, impact and visibility of our research and business activities. We actively liaise with Faculties and researchers to support and develop research activities across all disciplines and provide related training and development opportunities. We foster interdisciplinary working to promote, advance and share knowledge with the overall aim of securing new revenue sources and contributing to regional prosperity. Our goal is to foster and sustain a vibrant research culture in which our researchers and research students can flourish.

As a directorate, we identify opportunities for innovation, see change as an opportunity, value constructive feedback and share good practice across the University.

This is a full time, fixed term position available until 20 October 2027 with a starting salary of £40,195 per annum.

This post is available as a result of internal secondment and it is expected that you will hold it for the full period. However, should the substantive post-holder return to work earlier, then this appointment will be terminated, subject to a notice period of one month.

Interviews are expected to be held on Monday 23November 2026.

For informal enquiries, please contact Miss Annie Sander, Academic Registrar (Regulations, Assessment & Student Casework).