Student Advice & Engagement Assistant

Lancaster University; Lancashire; On-site; GBP 24,000 - 26,000; Full time

Job summary

Lancaster University is seeking a Student Advice Support Team Assistant to provide information, guidance and advice to students. You will be the first point of contact for enquiries across email, phone, live chat and in person, helping students navigate university life.

You should be student-focused with administrative and customer-facing experience. The role supports Student Education Services and Wellbeing Services, contributes to events, and promotes available services as part of a welcoming,

Qualifications

• Experience in administrative and customer-facing roles.
• Strong communication and IT skills.
• Able to handle enquiries across multiple channels.

Responsibilities

• Provide a professional, friendly enquiry service for students, staff and external enquirers via email, phone, live chat and in-person.
• Maintain knowledge of student-facing services and assist in promoting them.
• Support student engagement initiatives and promote services.
• Perform administrative tasks related to Student Education Services and Wellbeing Services.
• Contribute to events such as Open Days and Offer Holder Events.

Job description

Lancaster University is seeking a Student Advice Support Team Assistant to provide information, guidance and advice to students. You will be the first point of contact for enquiries across email, phone, live chat and in person, helping students navigate university life.

You should be student-focused with administrative and customer-facing experience. The role supports Student Education Services and Wellbeing Services, contributes to events, and promotes available services as part of a welcoming,