Student Admissions & Careers Manager

Inspire Education Group (IEG); Peterborough; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Generous Leave

LGPS Pension

Health & Wellbeing

Professional Development

Vivup benefits

Job summary

Inspire Education Group is seeking an experienced leader to fill the role of Group Admissions & Careers Experience Manager. You will oversee admissions, IAG/CEIAG, customer service, and student finance, ensuring an outstanding student experience from first contact to enrolment and beyond.

You will develop and motivate multiple teams, drive service improvements, and champion a careers-focused approach to help learners make informed choices and progress toward meaningful career outcomes.

Qualifications

• Significant experience in admissions, student recruitment, student services or a busy customer-focused environment.
• Strong leadership skills and the ability to motivate and develop teams.
• Excellent communication, interpersonal and problem-solving skills.
• Experience of driving service improvement and managing change.
• A strong commitment to safeguarding, equality, diversity and inclusion.
• Experience within Further Education and/or careers guidance would be desirable.

Responsibilities

• Lead and develop teams across Admissions, Information, Advice and Guidance (IAG) and Careers Education, Information and Guidance (CEIAG).
• Oversee customer service, reception and front-of-house, and student finance support.
• Improve the student journey, increase applicant engagement and conversion.
• Ensure services are welcoming, professional and student-centred.
• Champion a careers-focused approach to help learners make informed choices.

Skills

Leadership

Customer service

Communication

Problem solving

Change management

Safeguarding

Equality & diversity

Job description

Inspire Education Group is looking for an experienced, enthusiastic and customer-focused leader to join our team as Group Admissions & Careers Experience Manager.

This is an exciting opportunity to lead a range of key student-facing services across the Group, ensuring prospective and current students receive an outstanding experience from their first interaction through to enrolment and beyond.

The successful candidate will lead and develop teams across:

• Admissions, Information, Advice and Guidance (IAG)
• Careers Education, Information, Advice and Guidance (CEIAG)
• Customer service, reception and front-of-house
• Student finance and financial support

You will play a key role in improving the student journey, increasing applicant engagement and conversion, and ensuring our services are consistently welcoming, professional and student-centred. You will also champion our ‘careers, not courses’ approach, helping learners make informed choices and progress towards meaningful career outcomes.

We are looking for someone who can demonstrate:

• Significant experience in admissions, student recruitment, student services or a busy customer-focused environment
• Strong leadership skills and the ability to motivate and develop teams
• Excellent communication, interpersonal and problem-solving skills
• Experience of driving service improvement and managing change
• A strong commitment to safeguarding, equality, diversity and inclusion
• Experience within Further Education and/or careers guidance would be desirable

If you are passionate about delivering excellent student experiences, developing people and helping learners achieve their ambitions, we would love to hear from you.

Why work for IEG?

• Generous Leave: 30 days of annual leave, plus Bank Holidays and Christmas close down. (Pro-rata for part time staff)
• Competitive Pension: Local Government Pension Scheme (LGPS), including life assurance and death-in-service benefits
• Health and Wellbeing: Benefit from a gym, free on-site parking, access to employee assistance programme and a friendly team atmosphere
• Professional Development: Ongoing training and development opportunities, including sponsorship for HE/professional qualifications
• Employee Benefits and Rewards: Vivup employee benefits, including lifestyle savings, eligibility to apply for a Blue Light Card, providing access to a wide range of national discounts

IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.

Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.