Learning Resource Assistant

Inspire Education Group; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

30 days annual leave

LGPS pension

On-site parking

Professional development sponsorship

Vivup discounts

Job summary

Inspire Education Group in Peterborough is seeking a Library and Digital Learning Assistant to manage resource systems and guide students through the digital landscape. You will operate the Heritage Cirqa library software, coordinate procurement, handle invoicing, inventory, and assist with digital learning resources and IT support.

This permanent, full‑time role (37 hours per week) offers a salary of £25,043 per annum plus excellent benefits.

Qualifications

• Experience with library management systems, preferably Heritage Cirqa.
• Strong customer service and clear communication.
• Ability to support digital learning resources and IT equipment.

Responsibilities

• Operate digital library software (Heritage Cirqa) for loans, memberships, reservations, inquiries, and invoicing.
• Coordinate resource procurement, check reading lists, respond to purchasing requests, create online orders.
• Manage financial systems: raise purchase orders, receive items, and send invoices.
• Process physical library inventory and stock processing procedures.
• Resolve user inquiries using print and electronic resources, e-books, and the VLE.
• Lead student centre inductions for Digital Learning Resource Centre.
• Promote learning resource centres and liaise with curriculum areas to encourage usage.
• Represent the library department in course team meetings and cross-campus committees.
• Elevate student digital literacy by supervising students and providing IT support.
• Maintain facility housekeeping including shelving and stock renewal.
• Perform standard administrative duties for the team.
• Design promotional materials and displays to raise awareness of resources.
• Analyse feedback data from Digital Learning Resource Centre surveys.
• Process cash register transactions and daily takings.
• Handle multi-channel enquiries in person, by phone, email, or virtual meetings.
• Support diverse learning abilities to help students study effectively.

Skills

Customer service

Digital literacy

Tools

Heritage Cirqa

Job description

Salary - £25, 043 per annum plus excellent benefits

Hours - 37 hours per week

Contract - Permanent

Location - Peterborough

Closing Date - 24th August 2026

Combine your expert customer service skills and digital literacy to empower student learning as our next Library and Digital Learning Assistant, where you will manage resource systems and guide students through the modern digital landscape.

MAIN DUTIES & RESPONSIBILITIES

Your main duties and responsibilities will include, but will not be limited to the following areas:

• Operate digital library software: Utilize the Heritage Cirqa computerised system for loans, membership, reservations, enquiries, overdues, invoicing, notifications, and new records.
• Coordinate resource procurement: Assist with checking reading lists, respond to purchasing requests, and create online orders.
• Manage financial systems: Raise purchasing orders, receive items, and send invoices via the Finance system.
• Process physical library inventory: Handle new stock arrival following established stock processing procedures.
• Resolve user inquiries: Deal with general information enquiries using printed resources, subject-specific electronic resources, e-books, and the VLE.
• Lead student center inductions: Contribute to Digital Learning Resource Centre student inductions.
• Promote learning resource centers: Liaise with curriculum areas to promote usage of the Learning Resource Centre.
• Represent the library department: Participate in course team meetings and cross-campus committees.
• Elevate student digital literacy: Supervise students working in the Learning Resource Centre and provide technical support on IT equipment and software.
• Maintain facility housekeeping: Carry out general housekeeping tasks including shelving, stock replacement, repair, and renewal.
• Execute standard administrative tasks: Undertake general administrative duties as required by the team.
• Design promotional center materials: Create displays, produce leaflets, and draft guides to raise awareness of resources during promotional events.
• Analyse facility feedback data: Assist in the analysis of data gathered from Digital Learning Resource Centre surveys and questionnaires.
• Process cash register transactions: Use a till to process sales, cash up, and reconcile daily takings.
• Manage multichannel communication: Handle day-to-day enquiries in person, over the phone, via email, or through electronic meetings.
• Support diverse learning abilities: Assist students of all abilities to help them study effectively and utilize a wide range of learning resources.
• Enforce positive study environments: Ensure the center offers an environment conducive to learning and confidently challenge inappropriate behaviours.
• Identify new learning assets: Assist in the development of library, IT, and learning resources by identifying new assets to support student learning.
• Adapt to flexible scheduling: Work unsupervised at times (including periods of lone working) and work across both campuses to cover sickness and holidays.
• Support campus-wide events: Assist with College enrolment and open evenings as required.

OTHER

• Promote diversity and inclusion
• Prioritize student campus safety
• Exemplify core group values
• Maintain health and safety
• Demonstrate autonomous decision-making
• Perform flexible duties

Why work for IEG?

• Generous Leave: 30 days of annual leave, plus Bank Holidays and Christmas close down. (Pro-rata for part time staff)
• Competitive Pension: Local Government Pension Scheme (LGPS), including life assurance and death-in-service benefits
• Health and Wellbeing: Benefit from a gym, free on‑site parking, access to employee assistance programme and a friendly team atmosphere
• Professional Development: Ongoing training and development opportunities, including sponsorship for HE/professional qualifications
• Employee Benefits and Rewards: Vivup employee benefits, including lifestyle savings, eligibility to apply for a Blue Light Card, providing access to a wide range of national discounts

Safeguarding Statement

IEG is committed to safeguarding and promoting the welfare of all children, young people and any vulnerable groups within the college community and expects all staff and volunteers to share this commitment. The successful candidate will be subject to a thorough vetting process which includes an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.

Candidates are reminded that if they are barred from working with Children it is a criminal offence to apply for this position.