Student Administration Assistant

Tate; Norwich; On-site; GBP 32,000 - 38,000; Full time

Job summary

Tate is seeking a confident and organised Student Administration Assistant to join the education team in Norwich. The role is a 9-month fixed-term contract, fully office-based, Monday to Friday, with a pro rata salary of 26,500.

You’ll support students from their apprenticeship journey, handling enrolments, assessments and essential admin to ensure smooth operations. Responsibilities include welcoming learners, exam administration, onboarding support and maintaining accurate records.

Qualifications

• Experience in administration or customer service.
• Ability to use Microsoft Office and IT systems.
• Strong organisation and attention to detail.
• Confident, approachable and able to handle busy environments.

Responsibilities

• Welcome students and act as a first point of contact at the centre.
• Coordinate assessments and enrolments, and support office processes.
• Assist with examination scheduling and invigilation.
• Maintain records and produce progress reports.
• Provide general administrative support to education teams.

Skills

Administration

Customer service

Microsoft Office

Organisational skills

Communication

Attention to detail

People skills

Job description

Student Administration Assistant

9 month FTC

26,500 pro rata

Norwich City Centre

Fully Office Based, Monday - Friday

We're looking for a confident, organised and people-focused individual to join a busy and supportive education team during one of their busiest periods of the year.

This role plays a key part in supporting students as they begin their apprenticeship journey, helping to create a positive and professional experience from day one. You'll be welcoming students, coordinating assessments, assisting with enrolments and providing essential administrative support to ensure everything runs smoothly.

Why This Role?

You’ll be at the heart of the student experience, greeting learners, supporting exam administration, helping with apprenticeship onboarding and ensuring students receive a warm and professional welcome.

Some days you may be supporting just a handful of students, while on others you could be welcoming over 100 people through the doors. It's a varied role that would suit someone who enjoys working with people, building relationships and keeping organised in a fast-paced environment.

You’ll be joining a friendly, collaborative team where support is always available, making it a fantastic opportunity for someone who enjoys customer-facing work and wants to gain experience within education and training.

What You’ll Be Doing

Student Support & Customer Service

• Acting as a first point of contact for students attending the centre
• Providing a professional and welcoming experience for all visitors
• Responding to student enquiries via email and occasional telephone calls

Exam & Apprenticeship Administration

• Assisting with the scheduling and coordination of examinations
• Invigilating exams and ensuring procedures are followed
• Helping enrol students onto apprenticeship programmes

  Operations & Administration

  • Maintaining accurate records and updating internal systems
  • Supporting the production of student progress reports
  • Managing general administrative tasks and document processing

  What We’re Looking For

  • Previous administration or customer service experience
  • Strong face-to-face communication skills
  • Confidence interacting with large groups of people
  • Excellent organisational skills and attention to detail
  • Comfortable using IT systems and Microsoft Office

  Nice to Have

  • Experience within education, training or apprenticeships
  • Previous exam invigilation or administration experience
  • Experience working in a busy customer facing environment

  Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.