Apprenticeship Coordinator Employer & Learner Support

Pertemps Specialist Division; Stafford; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid work pattern

25 days leave + bank holidays

Wellbeing days

Employee Assistance Programme

Extra work-from-home weeks

Job summary

Pertemps Specialist Division is seeking an Apprenticeship Coordinator Employer & Learner Support in Stafford. The role focuses on onboarding, learner records, progress monitoring and compliance documentation, delivering excellent stakeholder support across employers and apprentices.

You will manage onboarding, eligibility checks and enrolment, maintain records, monitor progress, and coordinate documentation while building strong stakeholder relationships.

Qualifications

• Highly organised, personable and enjoys fast-paced, service-focused environment.
• Strong administration and organisational skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Confidence using Microsoft 365 and database systems.
• Ability to manage multiple priorities and deadlines.
• Proactive, adaptable and solutions-focused approach.
• Experience building positive relationships with customers, learners, employers or stakeholders.

Responsibilities

• Act as the main point of contact for employers and apprentices.
• Support learner onboarding, eligibility checks and enrolment activities.
• Maintain accurate learner records and apprenticeship documentation.
• Monitor apprentice progress and provide updates to employers and internal teams.
• Coordinate gateway activities and prepare supporting documentation.
• Respond to employer and learner enquiries in a timely and professional manner.
• Support apprenticeship compliance and funding requirements.
• Build strong stakeholder relationships and contribute to continuous improvement initiatives.

Skills

Administration

Organisational skills

Communication

Customer service

Attention to detail

Multitasking

Stakeholder management

Problem solving

Tools

Microsoft 365

Database systems

Job description

Apprenticeship Coordinator Employer & Learner Support

Salary: £28,000 per annum

Location: Stafford Hybrid Working (3 days office, 2 days home)

• Hybrid working (3 days office, 2 days home).
• 25 days annual leave plus bank holidays and Christmas closure.
• 4 wellbeing days per year.
• Employee Assistance Programme.
• 3 additional work-from-home weeks per year.

An exciting opportunity has arisen to join a growing Training Provider and Awarding Organisation. This role is ideal for an organised, customer-focused professional with experience in apprenticeships, training administration, learner services, education, or stakeholder support.

As an Apprenticeship Coordinator Employer & Learner Support, you will play a key role in supporting both employers and apprentices throughout their apprenticeship journey. You'll be responsible for onboarding, learner records, progress monitoring, compliance documentation, and providing an excellent level of support to all stakeholders.

Key Responsibilities

• Act as the main point of contact for employers and apprentices.
• Support learner onboarding, eligibility checks and enrolment activities.
• Maintain accurate learner records and apprenticeship documentation.
• Monitor apprentice progress and provide updates to employers and internal teams.
• Coordinate gateway activities and prepare supporting documentation.
• Respond to employer and learner enquiries in a timely and professional manner.
• Support apprenticeship compliance and funding requirements.
• Build strong stakeholder relationships and contribute to continuous improvement initiatives.

About You

We're looking for someone who is highly organised, personable and enjoys working in a fast-paced, service-focused environment.

• Strong administration and organisational skills.
• Excellent communication and customer service abilities.
• High attention to detail and accuracy.
• Confidence using Microsoft 365 and database systems.
• The ability to manage multiple priorities and deadlines.
• A proactive, adaptable and solutions-focused approach.
• Experience building positive relationships with customers, learners, employers or stakeholders.

Desirable Experience

• Previous experience within apprenticeships, education, training or learner services.
• Knowledge of apprenticeship funding rules, compliance and documentation.
• Experience supporting employers and learners throughout programme delivery.
• Stakeholder management experience.
• Understanding of the rail sector would be an advantage.